HVAC Service Dispatcher

HVAC Service Dispatcher | $25.00 - $28.00 per hour Work Schedule: Monday through Friday Work Hours: 7:30am to 4:30pm Local Residential HVAC contractor is looking for a Service Dispatcher. This position is the initial contact with our customers and plays a vital role in providing administrative support Position Overview: Answering incoming calls Schedule and coordinate all service calls as calls are received Create dispatch ticket for all service calls Dispatch technicians Maintain the dispatch board / schedule Forecast workload for 2 - 3 days out Contact customers with a "Parts Pending" status as parts are received for scheduling Follow up on all pending and recommended work with customers utilizing the pending work log Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals Order parts for special orders Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information) Maintain customer history files in database Benefits: Medical insurance Dental insurance Vision insurance SEPP for retirement Paid vacation Paid holidays, flex days, and more! Qualifications: 2 + years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience Advanced customer service skills Microsoft Office Suite experience Ability to cultivate and maintain strong relationships with clients and technicians CRM database experience Strong organizational skills and high attention to detail Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, but not required

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