HVAC Service Dispatcher

HVAC ServiceDispatcher Are you looking for a rewarding , fast-paced , new opportunity? McClintock Heating, Cooling, Plumbing & Electrical Inc. is a family owned and operated business located in Indian Trail, NC looking for a full-time HVAC Service Dispatcher! If you are self-directed, dependable, and a detail-oriented team player with great multi-tasking skills, the HVAC Installation Dispatcher opening is for you! At McClintock Heating, Cooling, Plumbing & Electrical, we have the opportunity, the desire, and a clear plan to continue to grow. The Service Dispatcher will play a large role in the Service department’s operations and Technician's daily schedules. The Service Dispatcher will dispatch technicians as calls are completed, and act as the scheduler for customer jobs and requests. The Service Dispatcher works simultaneously with other dispatchers and CSR's to ensure customer satisfaction. The Service Dispatcher is critical in ensuring that daily processes run smoothly and efficiently by providing clear and concise communication with Technicians, Field Supervisors, Department Managers, and Office staff. Competitive pay based on experience. Spiff/commission/bonus program eligible! Job Type: Full-time, non-exempt, in-person location, assigned M-F hours, Saturday rotation Key Responsibilities: Have Expert Level Booking skills, especially on Service Titan Contact customers in a prompt manner as needed Ability to multi-task and pivot quickly and efficiently Maintain a professional, efficient work environment Work as a backup to CSRs and fellow dispatchers when requested General office support in a timely and accurate manner Other duties as assigned based on business trends/needs Qualifications: · 2 years HVAC office experience required · 2 year Dispatch experience required · Service Titan experience preferred · Ability to lead a team and provide necessary performance coaching when needed · Excellent customer service skills (Level 4 Training or Equivilent) · Comfortable with and ability to use all forms of technology, including but not limited to smartphones, tablets, computers, and new software. · Able to use a standard desktop computer and be able to remain sitting or standing at a desk, over 95% of the time for 8-hour shifts. · High School Diploma or equivalent. · Driver’s License and reliable transportation · Clean background; must be able to pass a background screening. · Fluency in reading, writing and speaking English. · Ability to lift at least 25 pounds unassisted. Job Type: Full-time Pay: From $23.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Experience: HVAC Dispatching: 2 years (Required) Ability to Relocate: Indian Trail, NC 28079: Relocate before starting work (Required) Work Location: In person

View the full posting and apply