HVAC Service Dispatcher

Bob’s Heating and Air Conditioning is hiring for the position of Dispatcher. Being part of the dispatching team, your position will develop and maintain the Outside Sales Rep., Service, and Duct Cleaning Technicians daily schedules. Dispatch the technicians as service calls are completed. Schedule return trips with customers. Maintain our customer database with current information. Clear and concise communications with department managers, team members and company customers. You are: Someone who has a passion for customer service and an excellent phone presence, who will react well to a fast-paced environment with a team mentality. A reliable, professional individual with attention to detail and great organizational skills to provide scheduling support to a growing and ever-changing division. This position requires excellent data entry skills to maintain databases, as well as great interpersonal and communication skills to maintain relationships with customers and team members. This position is fast paced and requires the ability to prioritize workload and manage time efficiently. We are: Bob’s Heating & Air Conditioning-the HVAC company with the big colorful logo and the recognizable trucks that you see all over Puget Sound. In its third generation, our family-owned business has developed into the region’s largest all-residential HVAC company by providing quality service to our customers since 1957. We also pride ourselves in being one of the leading employers of choice in Western Washington. Compensation and Benefits Competitive wages starting at $21.00 to $22.00 per hour, DOE Medical/Dental/Vision/Life benefit package for team members and family Short-Term Disability and Long-Term Disability optional benefit 401k Plan with a match of 50% of the first 4% Annual performance review, First performance review after 90 days of employment. Paid time off Team members will accrue 80 hours of PTO in their first year. Six (6) paid holidays Key Responsibilities Will Include Take incoming customer calls, prioritizing the Technician hotline Coordinate all service calls as received. Dispatch Service and Duct cleaning Technicians, one call at a time. Debrief Service Technicians before and after completion of each call. Forecast workload for 2 – 3 days out Maintain customer history files in database Other duties as assigned Qualifications Education High school education or equivalent. Required Qualifications Advanced customer service skills. Work closely with a team of Dispatchers, Customer Service Representatives, and the parts team Well Organized Geographical knowledge of service area as well as map reading skills Knowledge of industry helpful Computer skills including Microsoft Word, Excel, and Outlook CRM Software experience such as Goldmine a plus Excellent Verbal and Written Communication skills Pre-Requirements Background check and pre-hire drug screening Please visit us at http://www.bobsheating.com/aboutus/careers to submit your resume and application. Job Type: Full-time Pay: From $21.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience: Dispatching: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person

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