HVAC-R SME/Account Manager/Dispatch

Role Overview We are looking for a technically skilled and detail oriented Supplemental Infrastructure Engineer to identify and coordinate execution of complex commercial work orders across the US. This role is responsible for evaluating work tickets and asking questions to gather necessary information to price the work and identify appropriate service providers and equipment for the ticket. The successful candidate will leverage their technical background in HVAC and electrical systems to assess project scope, clarify requirements, and select the most qualified vendor for the task. Key Responsibilities: · Receive and review work tickets for commercial electrical and HVAC installations, including temporary power and ventilation systems. · Analyze ticket details to ensure technical completeness (e.g., equipment specifications, site access requirements, etc.). · Proactively communicate with the client to gather missing information, ensuring the service provider has a clear "scope of work" before arriving on-site. · Evaluate local service providers against the specific needs of the ticket, ensuring that the provider is in the appropriate geography, has the appropriate licensure, insurance, and equipment (e.g., lift access, specific diagnostic tools). · Utilize professional judgment to balance cost, availability, and technical expertise when awarding work. · Ask targeted, technical questions of potential technicians to verify their competency for complex installations. · Provide basic technical guidance to stakeholders to set realistic expectations for timelines and costs. · Verify that all selected providers meet compliance standards. · Monitor service delivery to ensure that the work executed aligns with the initial ticket requirements. · Maintain a database of preferred vendors based on historical performance, reliability, and technical skill. Qualifications & Skills · A minimum of 3–5 years of practical experience in the HVAC or electrical trades. Candidates should demonstrate a strong understanding of commercial wiring, refrigeration cycles, and control systems. · The ability to look at a raw data request and identify "gaps" in logic or information that would lead to an inefficient service call. · Experience in sourcing, negotiating with, or managing third-party service providers. · Clear, professional verbal and written communication skills suitable for interacting with both corporate clients and field technicians. · Proficiency in Work Order Management systems (CMMS), dispatch software, and standard office productivity software. · Prior experience in a dispatch or service coordination role within a facilities management or construction environment. · Strong organizational skills with the ability to manage a multiple active tickets simultaneously. For faster results please apply through this link: https://app.mycentralcore.com/careers/apply?job=145&ref=bb955fa884fc1da6428f44133715ea0b Pay: $55,000.00 - $75,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Experience: Dispatching: 1 year (Preferred) Account Management: 1 year (Preferred) HVAC/R: 1 year (Preferred) Negotiation (Cost): 1 year (Preferred) Work Location: Remote

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