HVAC Dispatcher / Service Coordinator

HVAC Dispatcher/Service Coordinator $23-$28PH Based on Experience Pompano Beach, FL Join a Company That’s Growing We are a growing company with new locations expanding throughout the East Coast, and we’re looking for people who want to grow with us for the long term . We take pride in having a team that is dependable, respectful, hardworking, and genuinely excited to be here. We’re looking for someone who shows up, takes their responsibilities seriously, treats coworkers and customers with respect, and brings a positive attitude to work each day. If you’re looking for more than just your next job and want an opportunity to build a future with a growing company, we’d love to hear from you. Job Duties: - Work closely w/ GM, division managers, and field technicians on daily admin issues. - Act as front-line company representative for all incoming calls. - Coordinate and schedule jobs for technicians across HVAC and plumbing divisions using the ServiceTitan CRM system. - Perform limited AP and AR responsibilities, including bill payment, receivables management, and incoming payment processing. - Communicate occasionally with suppliers and vendors. - Communicate frequently w/ division managers and technicians to ensure smooth daily operations. - Monitor fleet activities via GPS, to ensure that technicians are practicing safe driving and on schedule for appointments. - Practice excellent customer service skills to maintain our industry-leading online presence. - This position requires the ability to multitask and prioritize tasks in a fast-paced environment. Requirements Qualifications: - Previous CRM and/or dispatching experience is required. - Previous experience in a service company (HVAC, plumbing, electrical) highly preferred but will train the right candidate. - Proficient or familiarity w/ ServiceTitan CRM platform is preferred. - Familiarity with shipping and receiving processes helpful but not mandatory. - Excellent communication skills a must. - Ability to work in a fast-paced environment during peak seasons. - Ability to interact with employees, customers, suppliers, and vendors. - Ability to multi-task a must. Pay: $23.00 - $28.00 per hour Benefits: 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Do you have ServiceTitan experience? Which industries have you dispatched technicians for? How many field technicians have you scheduled and dispatched at one time? Which dispatching or field service software have you used? Do you have at least 1 year of dispatching experience for an HVAC, plumbing, electrical, appliance repair, or other field service company? Ability to Commute: Pompano Beach, FL 33072 (Required) Work Location: In person

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