HVAC Dispatcher

Overview AirMaster Heating & Cooling Specialist is a growing business based in the Germantown neighborhood of Philadelphia, PA. We are seeking a motivated Dispatcher to join our team. As an HVAC Dispatcher, you’ll coordinate service calls and technician schedules to keep work moving smoothly and customers informed. You’ll manage incoming calls, prioritize requests, and share accurate updates with technicians, customers, and customer service representatives. The Role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service area. Responsibilities: Works directly with the Service Manager and Customer Service Representatives Responsible for creating work orders, dispatching technicians, and communicating with customers. Communicate any service concern/issues Notify customers when parts arrive and coordinate scheduling of repairs Schedule and dispatch HVAC service calls; adjust assignments as priorities, availability, and travel needs change Manage phone calls, emails, and chat messages with professional etiquette, provide customer service, and communicate updates Enter and maintain accurate service, vehicle, and delivery records using data entry and typing skills Use dispatch software and transportation management systems to track vehicles, routes, and work; support fleet management, logistics, and transportation planning. Requirements: Experience in HVAC Dispatching or dispatching experience in a related field Strong organizational skills Strong communication skills Strong written and verbal communication skills Proficient in typing and computer skills Quick problem solving skills Experience with dispatching, vehicle dispatch software, transportation management, fleet management, or transportation management systems preferred (Experience with Service Titan software is a plus, but not required). Ability to work a fast-paced environment Ability to work in the Office Monday - Friday Available for rotating shifts on Weeknights and Weekends Pay: $18.00 - $24.00 per hour Expected hours: No less than 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Work Location: In person

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