HVAC Customer Service & Dispatch Coordinator

bout Us Reliable Air Conditioning & Heating is an established, family-owned HVAC company serving Greater Los Angeles since 1991. We are seeking a friendly, organized, and dependable in-person team member to serve as the communication link among our customers, field technicians, ownership, vendors, and virtual support team. This position focuses on excellent customer service, telephone communication, dispatch coordination, organization, and the maintenance of a professional office. Billing, bookkeeping, and backend administrative work are handled by other team members. Responsibilities Answer incoming calls warmly and professionally. Gather complete and accurate customer and service information. Assess the urgency of service calls and help establish priorities. Schedule and dispatch field technicians. Communicate technician arrival times, delays, and schedule changes. Keep customers informed and reassured throughout the service process. Coordinate information among customers, technicians, ownership, vendors, and the virtual support team. Track service requests from the initial call through completion. Handle routine customer concerns and recognize when ownership should become involved. Greet technicians, vendors, customers, and other visitors professionally. Communicate with vendors regarding parts, materials, deliveries, availability, and order status. Coordinate vendor information with technicians, ownership, and the virtual support team. Receive and organize deliveries, documents, and materials. Organize and maintain physical and digital files. Keep customer, job, and office information accurate and easy to locate. Maintain a clean, tidy, and welcoming office. Assist with other reasonable office and service-coordination duties as company needs arise. Qualifications At least two years of experience in customer service, dispatch, office coordination, or a similar position. Experience with HVAC, plumbing, electrical, construction, or another home-service business is strongly preferred. Excellent telephone and communication skills. Warm, confident, professional, and personable when speaking with customers. Strong common sense and the ability to prioritize changing needs. Detail-oriented, accurate, and able to notice when important information is missing. Strong organizational and file-management skills. Able to remain calm and professional in a busy service environment. Comfortable communicating with customers, field technicians, vendors, ownership, and remote team members. Comfortable using email, text messaging, Microsoft Office, Google Workspace, and general office software. Comfortable using AI tools, such as ChatGPT, to draft professional emails, organize information, and improve office efficiency. Dependable attendance and punctuality. Available to work in person in North Hollywood, Monday–Friday, 8:30 a.m.–5:30 p.m. If you are an organized, customer-focused professional who enjoys helping people and keeping a busy service office running smoothly, we would like to hear from you. Pay: $25.00 - $30.00 per hour Expected hours: 40.0 per week Work Location: In person

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