HVAC CSR/Office manager

Job Overview We are seeking a dynamic HVAC CSR (Customer Service Representative) and Office Manager to join our team! This pivotal role combines front-line customer support with efficient office management to ensure smooth operations and exceptional client experiences. As the face of our company, you will handle customer inquiries, schedule service appointments, and oversee administrative tasks that keep our HVAC business running seamlessly. Your enthusiasm, organizational skills, and technical proficiency will drive customer satisfaction and operational excellence in a fast-paced environment. Duties Serve as the primary point of contact for customers via phone, email, and in person, providing friendly and professional support. Manage incoming calls, schedule service appointments, dispatch technicians and follow up with clients to confirm details or resolve issues. Handle customer inquiries related to HVAC services, pricing, warranties, and technical questions with clear communication and problem-solving skills. Maintain accurate data entry of customer information, service requests, and appointment schedules using Microsoft Office tools and specialized CRM software. Assist in billing processes, including invoicing, permits and processing payments efficiently. Coordinate with technicians and vendors to ensure timely service delivery and effective communication between all parties. Oversee office operations such as inventory management, supply ordering, and maintaining a clean, organized workspace to optimize productivity. Requirements Proven experience in sales or customer support roles within service industries . Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer skills. Excellent communication skills—both verbal and written—with a focus on phone etiquette and active listening. Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment. Experience with data entry, outbound calling and client communication is desirable. Technical proficiency related to HVAC services or familiarity with technical terminology is a plus but not mandatory. Ability to problem-solve customer issues promptly while maintaining professionalism and positive attitude. Join us to be part of an energetic team committed to delivering outstanding HVAC services while fostering a supportive work environment! We value proactive individuals who thrive on helping clients solve problems and ensuring smooth office operations every day. Pay: $50,400.00 - $60,400.00 per year Benefits: 401(k) matching Health insurance Paid time off Work Location: In person

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