Human Trafficking Advocate Fellowship

Job Title: Human Trafficking Advocate Fellowship Department: Direct Care Location: The Dragonfly Home Trauma Recovery Center Reports to: Program Director Supervises: No direct reports Works with: Human trafficking victim-survivors, Program Director, Executive Director, Direct Care Staff, Direct Care Volunteers Time Commitment: 25 hours per week The Human Trafficking Advocate Fellowship will lead the implementation and launch of Dragonfly’s new confidential client database. This role will manage data transfer from the prior system, enter historical records, design data workflows and documentation, and become the internal expert who trains and supports staff on everyday use. A successful Advocate will increase our program efficiency, strengthen data integrity and reporting, and directly enable Dragonfly to scale services for survivors across Oklahoma. Primary Position Responsibilities: Lead the database implementation project: define scope, coordinate with vendor/IT partners, and maintain a project timeline. Assist with coverage of The Dragonfly Home’s 24-Hour Human Trafficking Helpline by responding to calls during assigned shifts, providing crisis intervention, and assessing survivors’ needs. Map data fields and data relationships between the old system and the new database; design a clean, survivor-centered data schema that supports case management and reporting needs. Export, clean, validate, and import historical data from the prior database; manually enter records when needed to ensure completeness and accuracy. Perform ongoing data quality checks and reconciliation to maintain integrity and avoid duplicate or missing records. Create standard operating procedures (SOPs), data entry guidelines, and documentation that reflect trauma-informed practices and survivor safety (including access controls and privacy practices). Develop user-friendly training materials: step-by-step guides, quick-reference sheets, short video demos, and FAQ documents. Train staff and volunteers on the new system through group trainings, one-on-one coaching, and follow-up support; schedule refresher sessions and onboarding for new hires. Build or configure basic reports and dashboards that help the program monitor outcomes, service delivery, and key performance indicators. Troubleshoot user issues, escalate technical problems to vendor as needed, and track resolution. Ensure all database practices prioritize confidentiality, data protection, and survivor safety; follow Dragonfly policies for handling sensitive information. Collaborate with Program Director and leadership to identify opportunities for automation that reduce staff time on manual tasks. Complete required AmeriCorps and Dragonfly trainings and attend regular staff and program meetings. Upholds The Dragonfly Home’s mission and values in all interactions with survivors, colleagues, and partners. Other duties as assigned. Skills, Qualifications, Education, and Experience Associate or Bachelor’s degree in a human service field (preferred). 1–3 years of direct service or crisis support experience with trauma survivors (preferred). Bilingual: Spanish/English (preferred). Demonstrated ability to remain calm and compassionate while supporting individuals in crisis. Strong communication, problem-solving, and interpersonal skills. Experience with client documentation and confidentiality standards. Ability to build rapport with individuals from diverse backgrounds. Proficient in Microsoft Office and comfortable using electronic systems. Valid driver’s license and reliable transportation. Completed COVID-19 vaccination sequence (preferred). Job Type: Part-time Benefits: Health insurance Work Location: In person

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