HR Operations Coordinator

The HR & Talent Coordinator plays a critical role in ensuring the flawless execution of core HR processes that impact the full employee lifecycle. With deep HR and talent experience, this individual delivers with a strong sense of urgency, a commitment to 100% accuracy, and a passion for supporting a great employee and candidate experience. The role provides key support in pre and onboarding, employee relations, hiring & recruiting, talent management and compliance. The HR & Talent Coordinator serves as a trusted partner to both field and corporate teams, reinforcing the company’s values and standards in every interaction.

Key Responsibilities

Onboarding & Employee Experience (Day 1 – Week 1 – Month 1)

· Lead and continually refine the onboarding process to ensure a positive, consistent, and branded new hire experience from offer acceptance through the first 30 days

· Coordinate and automate pre-boarding activities including background checks, systems access, and new hire documents to ensure a smooth Day 1, week 1 experience

· Facilitate orientation meetings, ensuring new hires are set up for success and productivity early

· Own follow-up touchpoints during the first week and first month to proactively address any gaps, contributing to increased new hire satisfaction and reduce early turnover

Recruiting & Talent Management Support

· Coordinate interview scheduling with speed and professionalism; ensure a positive candidate experience

· Support hiring managers with job postings, pre-employment screening, and offer logistics

· Partner with HR and hiring leaders to improve time-to-fill and ensure a smooth recruitment process.

· Support administration of talent assessments and reporting. Provide support for leadership programs, onboarding, and culture initiatives

HRIS & Data Accuracy

· Maintain and audit employee data in the HRIS (e.g., Paylocity) with 100% accuracy and confidentiality

· Ensure timely processing of employee lifecycle changes in HRIS and ERP (hires, promotions, terminations, transfers) and assist with system upgrades or implementations

· Run and distribute regular HR and compliance reports; support audits with complete documentation

· Generate and analyze reports/dashboards on compliance, performance reviews, and succession tools.

· Partner with HR, IT, and Communications to integrate systems and support engagement campaigns.

· Assist with special projects such as new system launches, digital enhancements, and process improvements.

Employee Relations, Compliance & Process Excellence

· Serve as a go-to resource for employee inquiries with fast, clear, and value-driven responses

· Support employee relations documentation and follow-ups, helping HR leaders ensure consistency and policy alignment

· Ensure full compliance with federal, state, and local employment laws and internal policies

· Maintain digital and physical employee files with strict confidentiality and precision

Engagement, Culture & Communication

· Monitor and respond to inquiries in the HR mailbox. Respond or escalate request to resolve most transactions within 24-48 hours. Automate where appropriate.

· Support HR communications including announcements, newsletters, and recognition programs

· Assist in coordinating employee engagement surveys, events, and celebrations that reinforce culture.

· Model professional and values-aligned behavior in every interaction, acting as a culture ambassador

· 2+ years of progressive experience in HR and/or talent acquisition

· Proven track record of delivering HR & learning processes with speed, accuracy, and professionalism

· Advanced proficiency in Microsoft Office (Excel, Word, Outlook) and HRIS platforms (e.g. Paylocity, Workday)

· Strong communication skills and demonstrated ability to partner cross-functionally

· High level of discretion, attention to detail, and accountability

· Experience working with confidential employee information in a fast-paced environment

Preferred Qualifications

· Experience supporting multi-site or multi-state operations, including hourly and salaried populations

· Familiarity with Paylocity platforms and Applicant tracking systems, recruiting processes

· HR certification (PHR, SHRM-CP) a plus

Core Competencies

· Operational Excellence: Delivers fast and accurate execution of all HR tasks with pride and discipline

· Service-First Mindset: Puts the employee and candidate experience at the center of everything

· Proactive & Accountable: Takes initiative, owns outcomes, and sees things through to resolution

· Trusted Partner: Builds credibility across teams through professionalism, responsiveness.

· Change-Ready: Flexible, resourceful, and composed in a fast-growing, dynamic environment

Our Purpose & Values:

Making memories through laughter and play

· Play to Win: We know the score and step up with energy, ownership and teamwork. 

· Lead with Heart: We do the right thing for our team, players and partners. We lead with kindness

· Make their Day: We spark laughter and turn ordinary into unforgettable. 

· Better than Yesterday: We are always curious, improving, innovating and playing smarter.