HR Business Partner - Commercial Sales Team

About MODE Global MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance. HR / Commercial Business Partner MODE Global | Full-Time | Exempt Location: Dallas The Opportunity MODE Global is seeking an HR / Commercial Business Partner to serve as a dedicated HR partner embedded within our Commercial Sales organization. This is a unique opportunity for an HR professional who wants to operate at the intersection of people, performance, and revenue. You'll partner directly with the SVP of Commercial Sales while working closely with Human Resources to build and develop sales talent, accelerate new-representative ramp-up, administer performance processes, and advise leadership on people decisions that impact the business. You won't simply support HR processes—you'll help build the people infrastructure behind a growing commercial sales organization. Sales Representative Onboarding & Development Design and maintain structured 30/60/90-day onboarding plans for new commercial sales representatives. Partner with Commercial Sales leadership and the Commercial Sales Engineer to develop training on MODE's services, sales processes, CRM, and client-value selling. Coordinate orientation, systems access, equipment, and cross-functional introductions. Facilitate field shadowing, role-play, call reviews, and certification checkpoints. Establish onboarding buddies or mentors and conduct 30-, 60-, and 90-day check-ins. Gather feedback from new hires and managers and continuously improve the onboarding experience. Develop ongoing training, skills refreshers, product updates, and leadership development opportunities for tenured representatives. Track ramp-time metrics, including time to first meeting, proposal, and closed deal. Performance Management Administer the commercial team's performance management cycle, including goal setting, check-ins, annual reviews, and calibration. Partner with sales leadership to establish role-based performance criteria that balance sales results with behaviors such as collaboration, coachability, CRM discipline, and client-value selling. Ensure performance expectations are documented, communicated, and applied consistently. Coach sales managers on feedback, documentation, and difficult conversations. Manage performance improvement plans in partnership with HR leadership and Employee Relations. Analyze performance trends and recommend actions to address performance or ramp-time gaps. Talent & Workforce Strategy Partner with Recruiting on workforce planning, job profiles, sourcing strategies, structured interviews, and offer recommendations. Advise on organizational structure, territory changes, role leveling, promotion readiness, and succession planning. Partner with Finance and HR leadership on sales compensation, commission and bonus plans, and pay equity. Support change management when sales strategy, organizational structure, or incentive programs evolve. Employee Relations, Engagement & Retention Serve as a primary HR point of contact for the Commercial Sales organization. Address employee concerns and escalate complex matters appropriately. Conduct stay interviews and monitor engagement and retention trends. Identify opportunities to retain and develop high-performing sales professionals. Apply HR policies and employment requirements consistently across the organization. People Analytics Provide monthly reporting on headcount, attrition, ramp time, and performance distribution. Identify trends and translate people data into actionable recommendations for Commercial Sales and HR leadership. Monitor onboarding and retention outcomes to identify opportunities for improvement. What W…

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