About The Role
The HQ Operations & Experience Lead is the steward of the Bad Birdie HQ experience, blending hospitality, concierge-level service, operational excellence, and project leadership to keep our Scottsdale office running smoothly. This is a hands-on role where you’ll stay active throughout the day, owning the office experience and helping create a welcoming, polished environment for our team, guests, and partners. We’re looking for someone who is naturally proactive, takes pride in the details, and consistently follows through.
Reports To: Head of Operations & People
Schedule: This role is primarily on-site at our Scottsdale HQ Monday–Thursday when most of our corporate team is in the office. Fridays are typically flexible/remote, with occasional in-office needs for guests, vendors, events, or urgent office priorities.
What Success Looks Like
Within the first 3 to 6 months, success looks like:
- Guests consistently feel welcomed, cared for, and impressed
- The office runs smoothly with minimal friction or surprises
- Projects are executed with clarity, structure, and follow-through
- Issues are surfaced early and handled calmly and efficiently
- Leadership trusts the HQ experience is fully owned end-to-end
What You’ll Be Responsible For
Hospitality & Concierge Experience
- Serve as the primary host of BBHQ, welcoming guests, candidates, partners, and vendors
- Create a warm, thoughtful, elevated in-office experience aligned with the Bad Birdie brand
- Ensure conference rooms, shared spaces, and amenities are always ready and functional
- Partner with leadership and staff to raise hospitality standards across the office
Office Operations & Readiness
- Own daily office readiness: opening/closing, cleanliness, organization, and supplies
- Keep the office consistently guest-ready, functional, and well-maintained
- Proactively identify and resolve facilities, maintenance, and operational issues
- Maintain office SOPs and playbooks to ensure consistency and continuity
Special Projects
- Lead and execute office-related and cross-functional special projects
- Support HQ enhancements, space improvements, and operational initiatives
- Assist with leadership offsites, internal events, and key company moments
- Drive projects from idea to execution to completion with minimal oversight
Vendor & Property Management
- Own relationships with property management, building services, and office vendors
- Coordinate work orders, improvements, and ongoing office needs through completion
- Manage service providers with a high bar for quality, responsiveness, and follow-through
Budget & Operational Discipline
- Manage office-related budgets and expenses responsibly
- Track spend, flag risks early, and recommend improvements
- Balance speed with thoughtfulness, prioritizing what matters most
Qualifications
- Proven ability to manage multiple priorities without losing focus, energy, or composure
- Warm, positive presence; you genuinely enjoy making people feel taken care of
- Highly proactive and organized, with high standards and strong follow-through
- High urgency and strong follow-through; you close the loop, every time
- Strong emotional intelligence and comfort working with senior leaders
- Experience in a fast-moving, founder-led, or high-standards environment is a strong plus
- Able to operate independently while staying closely aligned with leadership direction
What We Offer
At Bad Birdie, we care deeply about our people and culture. Here’s what you can expect:
- Generous PTO and sick time
- 10 recognized holidays
- Medical, dental, and vision insurance, plus HSA and 401(k) with company match
- Heavily discounted Bad Birdie apparel
#LI-Onsite