HPS Distribution and Volunteer Specialist

FOUNDATION COMMUNITIES JOB DESCRIPTION Department: Health Initiatives – Healthy Food Pantry Program Reports To: Food Access & Security Manager Primary Work Location: Mission Plaza Distribution Center, Austin, TX Work Setting: On-site, field-based, with limited remote work opportunities Position Summary: The Health Program Specialist (HPS), Distribution and Volunteer Specialist is an integral member of Foundation Communities' Health Initiatives team, supporting the daily operations of the Healthy Food Pantry Program. This position helps increase access to nutritious food for residents and community members by coordinating food transportation, preparation, and distribution at Foundation Communities properties throughout the Austin area. Under the direction of the Food Access & Security Manager, the Health Program Specialist is responsible for supporting all aspects of food pantry distributions, including transporting food, setting up distribution sites, assisting clients, managing client intake, coordinating volunteers, and maintaining safe and organized pantry environments. In addition to shared distribution responsibilities, Health Program Specialists may be assigned specialized duties in areas such as data management and reporting, food procurement and inventory, distribution operations, or Distribution Center logistics. All specialists are expected to collaborate, cross-train, and provide operational support across program functions to ensure consistent and efficient service delivery. Essential Job Functions: Safely operate Foundation Communities' cargo van to transport food and supplies between pantry locations. Load, unload, organize, and prepare food for scheduled distributions. Assist with receiving food deliveries and maintaining Distribution Center organization, cleanliness, and inventory. Set up, facilitate, and clean up scheduled food pantry distributions. Complete accurate client intake and data entry using Oasis Insights. Provide excellent customer service and maintain a welcoming, respectful environment for clients. Assist with volunteer training, coordination, and supervision during distributions. Follow food safety, sanitation, and organizational policies and procedures. Support community outreach, program communications, and quality improvement efforts. Maintain open communication with supervisors and team members regarding program operations. Complete required trainings and maintain applicable certifications. Perform other duties as assigned. Additional Job Duties: Identify and communicate distribution needs, client feedback, and opportunities for improvement. Support volunteer onboarding, training, and coordination. Monitor and maintain inventory of distribution supplies across all pantry locations. Coordinate annual client experience surveys, including distribution, data collection, and feedback reporting. Minimum Qualifications: Valid Texas driver's license held for at least one year. Driving record that meets Foundation Communities' insurance requirements, including no DUIs, critical at-fault accidents, or moving violations within the past five years. Ability to be insured by Foundation Communities' vehicle insurance provider and successfully complete required driver training. Ability to safely operate a cargo van (training provided). Ability to independently travel between pantry locations during assigned shifts. Ability to safely lift and carry up to 50 pounds, with or without reasonable accommodation. Ability to assist with loading and unloading large quantities of food and supplies. Strong interpersonal, communication, organizational, and customer service skills. Ability to work independently and collaboratively with residents, staff, and volunteers. Basic computer proficiency, including Microsoft Office applications and data entry. Ability to maintain accurate records and protect confidential client information. Willingness to obtain and maintain Food Handler's Certification and complete require…

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