Household Goods Shipping Coordinator

Household Goods Shipping Coordinator – International & Domestic Location: Houston, TX 77042 Schedule: Full-time | Initial 90 days in the Houston office Position Overview A global organization specializing in international and domestic employee moves is seeking an organized and personable Household Goods Shipping Coordinator to coordinate household goods shipments for employees and their families. You will serve as a main point of contact throughout the moving and shipping process, coordinating service providers, tracking shipments and documentation, communicating updates, and helping ensure each move progresses smoothly from the initial request through final delivery. Direct Household Goods (HHG) moving experience is preferred but not required. Candidates with experience in international or domestic shipping, freight forwarding, import/export operations, transportation logistics, moving services, or customer-focused coordination are encouraged to apply. Responsibilities Coordinate international and domestic household goods shipments from the initial request through final delivery Serve as a primary point of contact for customers throughout the moving process Communicate with moving companies, freight forwarders, carriers, customs partners, and other service providers Request and review quotes and coordinate move surveys and service arrangements Track shipment progress, delivery dates, required documentation, and outstanding action items Provide customers with clear and timely shipment updates Help resolve delays, service concerns, and other shipment-related issues Maintain accurate move and shipment information in the company’s management system Review shipping and billing documentation for accuracy Assist with invoice approvals, billing support, and file closeout Coordinate origin, destination, and other services based on each customer’s needs Collaborate with colleagues and assist the team wherever needed Preferred Experience We would like to speak with candidates who have experience in one or more of the following areas: Household Goods (HHG) moving or move coordination Residential or commercial moving services International or domestic shipment coordination Import/export operations Freight forwarding Transportation or logistics coordination Obtaining carrier or service-provider quotes Move surveys and estimating Customs and shipping documentation Shipment tracking and customer updates Billing documentation and file closeout Customer service or account coordination What We’re Looking For Strong customer service and relationship-building skills Comfortable communicating by phone and email with customers, moving partners, vendors, and colleagues Organized and able to manage multiple moves, deadlines, and priorities Positive, approachable, and willing to roll up your sleeves Strong follow-through and attention to detail Comfortable resolving problems and keeping customers informed Collaborative and enjoys working with others in an office environment Interested in learning and developing within the Household Goods moving industry Able to work in the Houston office during the initial 90-day training period Bilingual English/Spanish skills are helpful but not required Why Join the Company? You will join a collaborative international organization that helps employees and their families manage domestic and international moves. The company is recognized as a Great Place to Work and is known for providing attentive, personalized service. This is an excellent opportunity for someone with shipping, logistics, freight, moving, or customer-coordination experience who wants to use those skills in a people-focused environment!

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