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House Operations Manager

Army Navy Country Club
Full-time
On-site
Arlington, Virginia, United States
$65,000 - $75,000 USD yearly

House Operations Manager

Department: House Operations
Reports To: Director of Clubhouse Operations 

FLSA Status: Exempt

Position Summary

The House Operations Manager (HOM) is responsible for overseeing all clubhouse housekeeping and banquet setup/breakdown operations. The HOM ensures a clean, safe and welcoming environment for members, guests and staff while working closely with the banquet management team to manage the set/breakdown of all banquet event spaces. This role manages house operations keeping and staff, maintains quality standards and requires a hands-on leader who thrives in a fast-paced, service-driven environment.

Essential Duties & Responsibilities

  • Oversee daily housekeeping operations, including room cleaning, public areas, laundry, and storage areas.
  • Establish and maintain cleanliness and sanitation standards.
  • Ensure locker rooms, event spaces, meeting rooms, and common areas are clean, organized, stocked, and member-ready at all times. 
  • Conduct regular inspections to ensure quality assurance and member satisfaction.
  • Ensure all banquet room setups are accurate, timely, and aligned with Banquet Event Orders (BEOs) and Club standards.
  • Ensure audio-visual needs for events, including microphones, projectors, screens, sound systems, are in place and operational
  • Identify and communicate maintenance and repair needs in a proactive and timely manner.
  • Hire, onboard, train, and develop House Operations team members.
  • Create staff schedules to ensure proper coverage for daily operations and events. Conduct performance evaluations and provide consistent coaching and feedback.
  • Monitor staffing levels and manage labor to align with operational and budget goals.
  • Maintain inventory and order supplies related to housekeeping and banquet event operations 
  • Develop, implement, and refine standard operating procedures.
  • Collaborate with Catering, Food & Beverage, Golf, and other departments to ensure seamless event flow.
  • Work evenings, weekends, and holidays as required to support the Club’s event schedule.

 

Qualifications

  • 3–5+ years of experience in a fast-paced housekeeping, banquet operation, clubhouse operation, or a related field.
  • Prior leadership or management experience required.
  • Strong knowledge of housekeeping and banquet operations setup.
  • Experience with audio-visual systems is preferred.
  • Demonstrated ability to lead teams in a fast-paced, service-focused environment.
  • Excellent organizational, problem-solving, and communication skills.
  • Ability to remain calm and decisive under pressure.

BENEFITS
 Army Navy Country Club places a strong emphasis on the well-being of its staff, offering comprehensive benefits designed to support a balanced and fulfilling career.

  • Group Health, Dental, & Vision Insurance
  • Club-Paid Life Insurance
  • Voluntary Short-term & Long-term Disability
  • Flexible Spending Accounts (Health & Dependent)
  • Paid Time Off & Holiday Pay
  • Employee Assistance Program
  • 401(k) Retirement Program with Matching Contributions
  • Complimentary Meals
  • Club-sponsored Staff Events
  • Five Star Employee Recognition Program
  • Employee Appreciation Fund – A holiday gift to employees funded solely from voluntary contributions made by Members of the Club

 

Army Navy Country Club is an EEO

This job is a civilian position and does not require military service (including commission and enlistment)