Hotel Operations Manager/Acting General Manager

Job Title: Hotel Operations ManagerPosition Overview We are seeking a dynamic, detail-oriented Hotel Operations Manager/Acting General Manager to oversee daily property operations and elevate our guest experience. In this role, you will lead cross-functional teams—including Front Desk, Housekeeping, Maintenance, and Food & Beverage—to ensure seamless service delivery, maintain high brand standards, and optimize daily profitability. You will report directly to the General Manager / Area Manager . Key Responsibilities Daily Operations: Supervise and synchronize the daily workflows of all rooms and guest service departments. Team Leadership: Recruit, train, schedule, and mentor departmental supervisors and line staff. Guest Excellence: Maintain a strong floor presence to greet guests, resolve complex complaints, and drive high satisfaction scores. Financial Management: Monitor operational expenses, manage labor budgets, and help achieve monthly revenue goals. Quality Control: Conduct regular property walkthroughs to ensure strict compliance with health, safety, and brand cleanliness standards. Vendor & Inventory Management: Oversee relationships with external suppliers and manage inventory controls for linen, guest amenities, and operational supplies. Required Qualifications Experience: Minimum of [3–5] years of progressive management experience in a hospitality or hotel environment. Education: Bachelor’s degree in Hospitality Management, Business Administration , or a related field (equivalent experience considered). Technical Skills: Proficiency with Property Management Systems (PMS) such as Opera / Choice/ Marriott and MS Office. Availability: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as operational needs dictate. Core Competencies Leadership: Proven ability to motivate diverse teams and foster a positive working culture. Problem-Solving: Strong critical-thinking skills to resolve operational bottlenecks or guest issues calmly and efficiently. Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and corporate stakeholders. Benefits & Perks Health, dental, and vision insurance. Worldwide employee hotel room discounts. Pay: $75,000.00-$85,000.00 per year Benefits: Dental care Vision care Work Location: In person

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