Hospitality Vendor Relations Specialist

Position Overview Clove Hospitality LLC is seeking a dependable and organized Hospitality Vendor Relations Specialist to coordinate vendor communications, maintain supplier relationships, and support the smooth delivery of hospitality services. This role serves as a key point of contact between the company and its vendors, helping ensure that orders, service requests, schedules, and business requirements are handled accurately and on time. The ideal candidate is an effective communicator who can manage multiple vendor relationships, resolve routine service issues, maintain organized records, and help improve day-to-day operational efficiency. Key Responsibilities Vendor Communication & Relationship Management Serve as a primary contact for assigned vendors, suppliers, and service providers. Maintain professional relationships through regular communication and timely follow-ups. Communicate service expectations, delivery schedules, order details, and operational requirements. Respond to vendor questions and coordinate solutions to routine issues. Keep vendor contact information and communication records current. Hospitality Operations Support Coordinate vendor deliveries, service appointments, supply requests, and other operational activities. Track order confirmations, delivery timelines, outstanding requests, and service completion. Follow up on delays, incorrect orders, missing items, or incomplete services. Coordinate with internal teams to confirm vendor requirements and service priorities. Help ensure vendors meet agreed-upon schedules and service standards. Documentation & Administrative Coordination Maintain vendor profiles, agreements, pricing records, invoices, and service documentation. Review vendor paperwork for completeness and route discrepancies to the appropriate team. Update spreadsheets, vendor management systems, and internal tracking reports. Assist with purchase order tracking, invoice follow-ups, and basic reconciliation support. Prepare summaries of vendor activity, recurring issues, and outstanding tasks. Performance & Process Improvement Monitor vendor responsiveness, reliability, service quality, and delivery performance. Identify recurring problems and recommend practical improvements. Escalate significant service disruptions, billing disputes, or contractual concerns to management. Support vendor onboarding by collecting required documentation and coordinating internal approvals. Assist with reviewing vendor feedback and identifying opportunities to improve service and cost efficiency. Qualifications Required High school diploma or equivalent. Experience in vendor relations, customer service, hospitality, purchasing, administrative coordination, or operations support. Strong written and verbal communication skills. Excellent organization, follow-up, and time-management abilities. Proficiency with email, spreadsheets, and standard office software. Ability to manage multiple requests, maintain accurate records, and meet deadlines. Professional judgment when handling confidential business information. Preferred Associate degree or coursework in hospitality management, business administration, supply chain, or a related field. Experience working with hotels, restaurants, event venues, property operations, or hospitality suppliers. Familiarity with vendor management systems, purchase orders, invoicing, or supplier agreements. Experience tracking service performance and resolving vendor-related issues. Core Competencies Vendor relationship management Customer service and professional communication Problem-solving and issue resolution Administrative accuracy and recordkeeping Scheduling and task coordination Attention to detail Collaboration and accountability Adaptability in a fast-paced environment Pay: $24.84 - $29.92 per hour Benefits: 401(k) Flexible schedule Health insurance Paid time off Professional development assistance Work Location: Remote

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