Hospitality Trainer, Glacier Park Collection

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Hospitality Trainer is responsible for developing, delivering, and reinforcing training programs that support front desk, housekeeping, and guest service operations across Glacier Park Collection. This role partners closely with property leadership, Central Reservations, and operational teams to ensure consistent service standards, operational excellence, and a positive guest and employee experience. The Hospitality Trainer serves as a subject matter expert for lodging operations, helping establish and sustain standards related to guest service, housekeeping quality, operational consistency, safety, and employee development. In addition to training responsibilities, this role provides hands-on operational support to housekeeping and front desk teams during peak periods, staffing challenges, and seasonal transitions. ROLES & RESPONSIBILITIES Training & Development Develop, coordinate, and deliver onboarding, operational, housekeeping, and guest service training programs across Glacier Park Collection. Identify training opportunities and operational gaps through observations, audits, guest feedback, and collaboration with property leaders. Create, maintain, and update training materials, operational guides, housekeeping standards, guest service tools, and reference resources. Facilitate classroom, virtual, and on-the-job training for front desk, housekeeping, and lodging operations teams. Support leaders in coaching, performance development, onboarding, and training initiatives. Measure training effectiveness and recommend improvements to programs, materials, and operating procedures. Housekeeping Operations & Quality Assurance Travel between Glacier Park Collection lodging locations to support housekeeping operations and ensure consistency of standards. Train, coach, and support housekeeping leaders and team members on cleanliness standards, productivity, safety practices, and quality expectations. Conduct regular room inspections, property walkthroughs, and operational assessments. Monitor compliance with housekeeping standards, safety procedures, environmental practices, and operational expectations. Provide hands-on housekeeping support during peak occupancy periods, staffing shortages, turnover days, and operational challenges. Assist property teams with room assignment planning, workload balancing, and operational readiness. Support inventory management efforts related to housekeeping supplies, linens, equipment, and operational resources. Front Desk Operations & Guest Experience Promote consistent guest service standards that support exceptional guest experiences across all lodging properties. Ensure front desk teams understand and consistently execute operating procedures, service standards, and guest recovery expectations. Provide relief support at front desks during peak periods, staffing shortages, and operational disruptions. Assist with guest check-in, check-out, reservations support, and guest communications as needed. Support issue resolution and service recovery efforts while maintaining a positive guest experience. Help ensure seamless communication and coordination between front desk, housekeeping, and operational teams. Maintain a guest-focused mindset while balancing operational needs and employee experience. Safety, Compliance & Risk Management Champion Pursuit's Safety First culture and ensure trai…

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