Hospitality Manager

JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Houston, Texas Customer Service/Support Regular Full-Time Gulf States Toyota 20% No 6811 The Friedkin Group Job Description Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. Why Join Us Career Growth: Advance your career with opportunities for leadership and personal development. Culture of Excellence: Be part of a supportive team that values your input and encourages innovation. Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs. Total Rewards Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page. A Day In The Life The Hospitality Manager leads hospitality and guest-service operations for associates, executives, visitors, and affiliated Friedkin companies. Reporting to the Director, Signature Experiences, this role establishes and delivers consistent white-glove hospitality standards across executive meetings, campus events, internal programs, VIP visits, and corporate events. The Manager leads the Hospitality team, managing the team's service calendar and resources, and partners across the enterprise to ensure every interaction is thoughtful, efficient, welcoming, and aligned with the Signature Experiences vision. As a Mgr, Hospitality you will: Lead, coach, schedule, and develop the Hospitality team; establish service standards, operating procedures, coverage expectations, and performance goals. Own hospitality operations for executive meetings, VIP visits, internal meetings, campus events, corporate events, and other high-touch guest experiences. Establish consistent white-glove service standards for reception, greeting, credentialing, catering, meeting-room readiness, signage, amenities, gifting, guest communications, and issue resolution. Manage the master hospitality and campus event calendar, resource allocation, staffing plans, event priorities, and escalation protocols. Partner with the Director and Experiences team to integrate hospitality into signature events and ensure a seamless attendee journey across all touchpoints. Serve as a trusted partner to executives and internal stakeholders, translating requests into clear service plans while anticipating needs and recommending solutions. Oversee catering, facilities coordination, internal event setup, décor, signage, vendors, supplies, and service partners; negotiate and manage vendor relationships and contracts within delegated authority. Oversee purchasing, department budgets, forecasts, invoices, expense reporting, vendor setup, and cost controls for hospitality operations. Coordinate closely with Facilities, Security, IT, Mail Services, Risk, Compliance, Finance, Procurement, Communications, and other internal partners. Lead service recovery and resolution of guest concerns; maintain composure and discretion with executives, VIPs, customers, and confidential matters. Establish KPIs and feedback mechanisms, review service performance, and implement process improvements that increase consistency, efficiency, and guest satisfaction. Serve as onsite hospitality lead for major campus or executive programs and provide operational leadership during high-volume periods. Primar…

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