Home Services Dispatcher
GVECHome Services Dispatcher Office Location Schertz Customer Service Center 908 Curtiss Avenue Schertz, Texas 78154 What We Are Looking For GVEC is looking to hire you for the position of Home Services Dispatcher to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Home Services Dispatcher, you will be responsible for coordinating service calls, scheduling technicians efficiently, and ensuring timely responses to customer needs, all while balancing last-minute changes and maintaining clear, calm communication with the field, the office, and the customer. Our Beyond the Meter department is responsible for handling all HVAC, electrician services, and renewable energy service and installation jobs. Your Pay The minimum starting pay for this role is $22.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications, and experience. How You’ll Help Use ServiceTitan and Dispatch Pro to track technician progress throughout the day and let technicians know about schedule changes before they happen Keep customers informed about arrival times, delays and rescheduled appointments Watch the dispatch board throughout the day to find open time slots and make outbound calls to fill them Work with Customer Service Representatives (CSRs) to fill open slots and make sure booking details are correct Work with management to spot trends, gaps, and areas to improve, and share what you see in technician performance, call patterns, and scheduling bottlenecks Help the CSR team answer phones when call volume is high Experience/Skills You’ll Need Experience in the home services industry, such as HVAC, electrical, or plumbing Detail-oriented and organized, with the ability to keep a constantly changing schedule accurate and make decisions that keep the team on track Stays calm under pressure and communicates clearly and directly, even when the dispatch board changes minute by minute Customer-focused, with the ability to see things from the customer’s point of view and make sure every customer has a smooth, reliable experience A team player and problem solver who works well with other departments and looks for the solution that’s best for both the customer and the company Comfortable with technology, moving confidently between dispatch software and other platforms to make quick, informed decisions and keep the team updated Skilled with ServiceTitan or similar dispatching software, and with Microsoft Office High school diploma or equivalent with a certification in dispatching or customer service being a plus Our Purpose and Culture GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results. We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole. Your Benefits Medical Plans 10% 401K Match Financial Incentives and Rewards Wellness Program Paid Vacation Paid Holidays Employee Development Community Impact Work-Life Balance Application Deadline: November 16 , 2026 Visit us on Glassdoor to see what our employees are saying about us!