Home Health Operations Manager

Salary: $70,000 - $80,000 per year depending on experience

Location: Santa Fe, NM

Benefits Summary

• Medical, dental, vision, and 401K
• Health Savings Account (HSA)
• Matching 401k
• Paid Time Off (PTO
• Mileage Reimbursement
  

Position Summary

On behalf of CNS Cares (“CNS” or “Company”), the Home Health Operations Manager is responsible for supporting the overall development and execution of the business operations strategy consistent with the focus and goals of the organization for a specific geographic area. The Home Health Operations Manager is held accountable for compliance to all federal and state regulations, local programs and contracts, accrediting bodies and Company requirements and policy.

Essential Functions

Employee must have regular attendance/punctuality, be able to work with others at all levels of the Company and be completely honest. Other assigned duties include:

• Supports Regional Executive Director in development of a comprehensive business operations strategy for a specific geographic area based on the business potential of the area, needs of the community, and the capability of the local office. This includes development of a business plan and potential referral opportunities in the area.
• Supports the day-to-day operation of the business, collaborates with the Clinical and Operational team to understand customers and processes in assigned area to provide management and supervision of services, and to educate and answer questions regarding available services.
• Supports General Manager with HR related needs.
• Collaborates with Recruiting and Human Resources to hire a sufficient number of competent employees to meet patient care needs, which includes orientation and managing staffing to a changing census.
• Ensures 100% of scheduled utilization is maintained.
• Delivers exceptional customer service to customers, patients, physicians, and family members especially in the context of troubleshooting and resolving conflicts.
• Collaborates with the Executive Director to champion office capabilities and attributes to meet business needs.
• Supports Executive Director in accurate completion of all required reports and activity tracking to achieve company Key Performance Indicators (KPIs).
• Maintains an understanding of federal and state laws affecting the organization’s business and educates customers and the office as to the impact of these matters in the business.
• Accountable for compliance to all federal and state regulations, local programs and contracts, accrediting bodies and Company requirements and policy.
• Champions patient retention efforts.
• Participates in an on-call rotation.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has direct supervisory responsibilities as assigned. 

Education/Training

Required:

• At least two (2) years of healthcare leadership / operations management experience.
• Must be at least 21 years old.

Preferred:

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Healthcare Administration
•  Minimum of two years business development experience in healthcare preferred or other relevant business development experience.
• Home health operations leadership experience strongly preferred.
• Department of Labor (DOL) / EEOICPA experience strongly preferred.

Travel Requirements:  Frequent travel required within local market

Other Requirements: Maintain current state licensure. Maintain current liability and malpractice insurance, if applicable.

Clearances

The following background checks are conducted:

• Criminal background
• Driving Record 
• OIG Exclusion List 
• Sex Offender Registry

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