Home Delivery Center Coordinator

Location: Portland, Oregon We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding. We’re here for it. We think you should be too. The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service. A day in the life as a Home Delivery Center Coordinator... Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight Handles and resolves escalated customer service issues directly with the customer Investigates and resolves issues related to damages, shortages, and overages Rotates through different departments, as necessary, to meet the demands of the business Participates in ongoing training regarding technology upgrades and new systems applicable to the position Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates Ensures all customers are provided with exceptional service Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals What you'll bring to the table... Strong problem solving and analytical skills High attention to detail Computer literate, including but not limited to Google OS Clerical, word processing, and/or office skills Mechanical aptitude to assemble furniture pieces Possess a complete understanding of training and communication resources relevant to the position Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals Good communication skills Ability to work in a team environment Basic English Language proficiency We'd love to hear from you if you have… A minimum of 1+ years of related work experience Customer service experience preferred Job ID R26931 Date posted 10/05/2026 Position Type Full Time Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including: Medical/Dental/Vision Life insurance and Disability Retirement and 401(k) match Paid time off, wellness time and volunteer time Merchandise discount and EAP resources Tuition Reimbursement Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.co…

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