HG Sply Co | Expeditor

Expeditor Job DescriptionYour Role As an Expo, you are responsible for overseeing the flow of food from the kitchen to the guest, ensuring every dish meets our standards for quality, accuracy, presentation, and timing before leaving the pass. You serve as the primary communication link between the kitchen and front-of-house teams, coordinating ticket execution, managing coursing, communicating fire times, and ensuring orders are completed and delivered efficiently. The Expo position requires strong leadership, attention to detail, urgency, and the ability to maintain composure in a fast-paced environment. You are responsible for keeping the kitchen organized, holding the team accountable to execution standards, and ensuring every guest receives the experience we intend to deliver. Your role directly impacts ticket times, food quality, guest satisfaction, and overall restaurant efficiency. Every plate leaving the kitchen should reflect the standards of UNCO. Responsibilities Kitchen Coordination & Ticket Management Oversee the flow of tickets through the kitchen, ensuring orders are prepared in the correct sequence and delivered within established service standards. Manage ticket pacing, coursing, and fire times to ensure food is prepared and delivered at the appropriate time. Communicate clearly with kitchen team members regarding incoming orders, modifications, special requests, and timing. Coordinate between kitchen stations to ensure all components of an order are ready together. Monitor KDS screens and actively manage ticket progression to prevent delays, missed items, and unnecessary ticket buildup. Communicate delays or timing concerns to management and front-of-house team members immediately. Maintain awareness of dining room volume and coordinate food execution accordingly. Quality Control & Food Presentation Inspect every plate before it leaves the kitchen to ensure accuracy, proper presentation, and adherence to recipe and plating standards. Verify modifications, dietary requests, and special instructions before releasing food. Ensure all items are complete, properly portioned, and presented according to company standards. Confirm food temperature, appearance, and overall quality before sending orders. Reject and correct any food that does not meet established standards. Ensure garnishes, sauces, and necessary accompaniments are included with every dish. Never allow incomplete or substandard food to leave the pass. Front-of-House Communication & Execution Serve as the primary point of communication between the kitchen, servers, food runners, and management. Ensure food runners and service assistants understand where each order is going and which items belong together. Communicate when orders are ready and ensure food is delivered promptly. Coordinate large-party orders and ensure all guests at a table are served appropriately. Maintain communication with servers regarding ticket status, delays, modifications, and completed orders. Ensure food is not left sitting in the window waiting for pickup. Assist with resolving service issues quickly and professionally. Leadership & Operational Standards Maintain control of the expo line during service and establish a sense of urgency throughout the kitchen. Hold team members accountable for recipe execution, food quality, cleanliness, and ticket times. Anticipate bottlenecks and communicate staffing or production concerns to management. Maintain a clean, organized, and fully stocked expo station. Ensure proper communication between kitchen stations throughout the shift. Assist with training team members on plating standards, ticket management, and service execution. Complete assigned side work, cleaning, and closing responsibilities. Qualifications Previous restaurant or kitchen experience preferred. Strong understanding of food preparation, plating, and kitchen operations. Excellent communication and organizational skills. Ability to multitask and prioritize in a fast-paced e…

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