HeleOn Dispatch

Maintenance, Utility and Wash Department: Hele-On Reports to: Operations Manager Status: Non-Exempt Starting at $28.03/ Hr 1. Job Purpose/Objective: This position is responsible for ensuring the proper daily service delivery in all aspects of the Hele-On Fixed Route bus operation. This includes scheduling, directing, and communicating with Drivers to ensure on-time service; field coordination of bus routes and passengers; reconciliation of passes from all sales points; data entry and reporting on all aspects of the Mass Transit Agency (MTA) operation; and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance. 2. Essential Job Functions Incumbent may perform any or all of the following: Driver Support Ensure Drivers are properly equipped for their assignments: Review Driver qualifications (vehicle and access). Review vehicle qualifications (access, ADA, and capacity). Plan for adequate timing. Track and update all expired documents for MTA, RTT, MAS, Trainers, Mechanics, and Dispatchers to maintain compliance: Prepare notices for all employees with expiring documents. Schedule appointments for PUCs. File and maintain all paperwork. Update Department of Transportation (DOT) with required documents. Review/prepare Driver trip sheets and any other required documents for Drivers who are coming in. Prepare Driver Pouches: Provide daily/monthly bus passes, pass log, sharpie, radio charger, etc. Monitor Drivers to ensure on-time service delivery. Monitor and update all systems: Syncromatic and Green Roads Maintain control of any emergencies that may arise and utilize appropriate resources to recover. Update required daily logs as needed: Rider counts, Out-of-Service and In-Service log, Route Times, Extra Services, etc. Notate any and all changes on trip sheets and/or Coach Manager: Time Changes, Bus Swaps, Route Time Changes, etc. Complete required route sheets for each route. Track office supplies for Drivers and Dispatch staff. Order replenishments through Management. Assists with inputting payroll for Drivers: Reconcile Driver trip sheets to ensure accuracy. Research and correct any discrepancies. Input Driver time and mileage into dispatching system. Receive and submit requests for time off to Management. Update Operations calendar for approved vacation, sick, and other leave for Drivers. Scheduling Ensure that all Drivers have reported for duty on time. Monitor “Call Log” to ensure all Drivers have received their correct start time for the day. Review daily service orders to ensure proper coverage (open runs, challenges, etc.). Review Driver assignments and make necessary changes to ensure proper service delivery. Ensure Drivers are familiar with route assigned: All required bus stopsRouting Specials notations/requests Re-route Drivers to cover open runs resulting from sick or late calls: Stand-by Drivers. Call-in Drivers to start earlier. Communicate all re-routes or changes to Drivers. Communicate challenges to Drivers prior to arrival or after departure from base yards: ADA passengers, Transfers, Traffic delays, etc. Update Driver schedule as needed: new start times, sick calls, etc. Use sound judgement to deploy stand-by Drivers when needed to ensure on-time service. Monitor routes on mobile device and update Drivers/Riders on status of routes, using Green Roads and Syncromatics. General Administration Vendor invoicing Create, reconcile, and file reports as necessary. File previous days’ documents in respective locations Reporting Keep management informed regarding possible service failures or any events causing traffic delays: Lack of resources Dispatch/schedule errors Communicate via email thread all activity: Sick or late calls Accidents Employee issues Service complaints / service failures Communicate any mechanical problems to the Maintenance Department. Notify Relief Dispatcher of any past, present, and future challenges. Communic…

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