Head of Trade & Patient Services
DBV TechnologiesDescription: The Head of Trade and Patient Services will be a founding commercial leader responsible for designing, building, and executing DBV's end-to-end trade strategy and patient support infrastructure in the United States. This individual will serve as the strategic architect of how VIASKIN Peanut reaches patients — from pharmacy network design and distribution strategy through patient access programs, hub services, and adherence support. Given VIASKIN Peanut's patch-based administration and a pediatric patient population requiring ongoing engagement, this leader will need to balance operational rigor with deep patient-centricity, anticipating the unique journey of allergic children and their caregivers navigating a first-of-its-kind therapy. Location: Warren, NJ Salary Range : 250-300k Key Responsibilities: Trade & Distribution Strategy Design and implement the U.S. trade channel strategy, including specialty pharmacy (SP) network architecture, specialty distributor (SD) relationships, and limited distribution model (LDM) framework appropriate for a biologics patch product. Lead contracting negotiations with specialty pharmacies, hub service providers; structure agreements to optimize patient access and commercial performance. Partner with Finance, Legal, and Market Access to develop and manage gross-to-net (GTN) assumptions, chargeback processes, returns policy, and inventory management practices. Establish trade analytics capabilities, including sell-in/sell-through reporting, inventory tracking, and demand forecasting in partnership with Supply Chain. Partner with Supply Chain to maintain 3PL (third-party logistics) relationships and oversee handling requirements specific to patch-based biologic products. Patient Services & Hub Operations Build and oversee the end-to-end patient support program for VIASKIN Peanut, including patient affordability (co-pay assistance, free drug, PAP), benefits investigation (BI), prior authorization (PA) support, and appeals navigation. Select, contract, and manage a hub services vendor; establish KPIs, SLAs, and escalation protocols to ensure a best-in-class patient and HCP experience. Develop patient onboarding, adherence, and re-engagement programs tailored to the needs of caregivers managing pediatric food allergy; incorporate digital touchpoints and caregiver education resources. Partner across Market Access to ensure alignment between payer coverage policies and patient services program design, minimizing access barriers for commercially insured and government-sponsored patients. Collaborate with Medical Affairs and Regulatory to ensure all patient services materials and communications are compliant, current, and appropriately reviewed. Leadership & Team Management Build, lead, and develop a high-performing Field Reimbursement Manager (FRM) team, including hiring, onboarding, coaching, and performance management Define team structure, territories, and coverage models to align with commercial strategy and patient access priorities Foster a culture of accountability, collaboration, and continuous improvement across field and internal teams Cross-Functional Leadership & Launch Readiness Serve as the trade and patient services lead on the U.S. launch readiness team, owning timelines, operational milestones, and readiness reviews for all trade/patient services workstreams. Build and lead a high-performing internal team; recruit trade operations, patient services, field reimbursement and analytics talent as the organization scales. Partner closely with Sales, Market Access, Medical Affairs, Regulatory, Legal, and Finance to ensure integrated commercial execution. Represent DBV in external forums with trade partners, patient advocacy organizations, and industry groups as appropriate. Establish governance and compliance frameworks for all patient support and trade operations, in close collaboration with Legal, Compliance, and Privacy. Qualifications: Education Bachelor’s Degre…