Head of Quality

About Tutor We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business. Tutor Intelligence is changing that. Tutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence. Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems. Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world. The Role Our Watertown factory is ramping Cassie from 30 to 80+ robots a month and launching Sonny V2 production in 2027. We're hiring our first Head of Quality to build the function from the ground up. You'll report to our CTO as a peer to the Heads of Manufacturing and Supply Chain, with the authority to hold any shipment that isn't right. This is a builder role. There's no incoming inspection or formal quality system yet. You'll lead root cause yourself at first, then grow a small team around you. What You'll Own Production quality: incoming, in-process and final quality gates, first-pass yield, and ship-hold authority Field reliability: RMA, failure analysis, FRACAS and the weekly MRB, with MTBF targets set alongside Engineering Supplier quality: audits, PPAP and SCARs across our US and Asia supply base, plus qualifying second sources Quality system: document control, CAPA, product safety certifications (UL/CSA/CE) and ISO 9001 readiness Data and tools: quality data on our MES (ION) and internal platform (Atlas) that every team trusts Your team: hire a Quality & Reliability Engineer, US and Asia supplier quality engineers, and a quality systems specialist Your First Year Zero escapes through the Cassie ramp to 80+ robots a month A launch quality plan ready for Sonny V2's ramp to 18 robots a day Every field failure traced to a root cause and a verified fix Second-source suppliers qualified for drives, PCBAs, robot arms and castings What You Bring BS or higher in engineering 8+ years in hardware quality, including 3+ leading quality engineers You've built a quality function or QMS where none existed You've personally led 8D/RCA to closure on electromechanical hardware Supplier quality at scale, including suppliers in Asia A background in robotics, EV/battery/automotive, or capital equipment The judgment to stop a shipment, and the relationships to keep teams moving You manage by data. Bonus if you've built tools other people use. Nice to Have Lithium battery safety and transport (UN 38.3) Product safety certification experience (UL/CSA/CE) ASQ CQE/CRE or Six Sigma Black Belt Mandarin, or direct work with Chinese suppliers MES/PLM experience (ION, Arena or similar) Plus equity. Exempt, full-time, on-site in Watertown, MA, with about 25% travel. Why Tutor? Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making ph…

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