Head of Information Technology - Enterprise Systems and Software Delivery

Head of Information Technology - Enterprise Systems and Software Delivery AutoShack - Kanata, Ontario $160,000-$190,000 per year | Full-time, permanent | On-site About AutoShack AutoShack is an established automotive parts company with approximately 170 employees, a large distribution centre, 13 Ontario retail locations and significant Canadian and U.S. e-commerce operations. We are continuing to expand our retail and online business. The Position The Head of Information Technology is accountable for the reliable 24/7 operation of AutoShack's business-critical technology across e-commerce, retail, warehouse and corporate operations. The role leads enterprise systems, software development, integrations, automation, AI, projects and day-to-day IT operations. It manages a small internal team, developers, service providers and specialist contractors. This is an applications and software-delivery leadership role, not a network administrator position. The Head of IT needs enough network, infrastructure and cybersecurity knowledge to manage providers and risk. The main focus is business systems, software, automation, daily operations and BCDR. Key Responsibilities · Own the 24/7 availability and performance of enterprise systems, software, integrations and daily IT operations, including service levels, security and BCDR. · Lead the internal IT team, software developers, service providers and specialist contractors with clear priorities and accountability. · Own the roadmap and performance of ERP, WMS, e-commerce, PIM, integration, contact-centre and other business-critical platforms supporting company growth. · Direct internal and contracted software development, including requirements, estimates, architecture, testing, change control, releases, documentation and support. · Ensure APIs, integrations and data flows between systems are reliable, secure, documented and properly monitored. · Evaluate practical AI and automation opportunities, protect company data, use the right internal or outside resources and confirm measurable business value. · Work with department leaders to translate operating requirements into practical system changes and continuity procedures that protect critical operating processes. · Assign internal or outside resources, set clear owners, hours, costs and delivery dates, remove roadblocks and drive work through to completion. · Manage technology projects from scope and budget through development, testing, deployment and support, and deliver the agreed result on time and within budget. · Manage software vendors, licensing, contracts, renewals, service levels and outside development work, and challenge unnecessary costs or complexity. · Provide brief, accurate updates on results, major risks, costs and decisions required without unnecessary reporting. · Manage service providers and contractors used across IT and hold them accountable for cost, quality, service levels and delivery. · Own cybersecurity governance, identity and access, monitoring, backups, disaster recovery and incident response, while ensuring providers meet their obligations. · Maintain and regularly test BCDR plans for critical systems and operating processes, including backup restoration, recovery priorities, responsibilities, escalation contacts and temporary workarounds. · Maintain accurate records for systems, access, decisions, changes, project status, vendor contacts, contracts and recovery procedures without allowing administration to delay execution. · Maintain appropriate monitoring, incident escalation and support coverage for 24/7 operations, and reduce repeat issues. Enterprise Technology Environment · NetSuite ERP and retail WMS · Manhattan SCALE warehouse management system · Salesforce Commerce Cloud and Marketing Cloud · Dell Boomi integrations, APIs and automated data flows · Marketplac…

View the full posting and apply