Head of Amazon Operations

Position: Head of Amazon Operations Location: Remote (US) with quarterly travel to Michigan Type: Full time, exempt Compensation: $140,000–$170,000 salary, paid time off, monthly health stipend (goal of launching insurance in Q1 2027) NOTE: A short (1-3 min) video upload is required for your application to be considered. All videos will be reviewed by a human - no AI filtering. Details below. Overview Ballard House is a founder-led ecommerce company that partners with established brands to scale their Amazon operations using our in-house infrastructure in content creation, advertising and logistics. We began as an Amazon reseller in 2017, evolved into the accelerator model in 2023, and have expanded rapidly, hitting the 2026 Inc 5000 list and Top 25 fastest growing companies in Michigan. We proudly bring our commitment to human relationships and exceptional execution to a growing portfolio of eight and nine figure brands. We’re hiring a Head of Amazon Operations to lead the operations team, drive process improvement and ensure consistently excellent execution as our brand portfolio and organization grow. This role will focus on scalable systems across operations, including client services KPIs (on time task completion, labor bandwidth allocation per brand, quarterly project management), logistics and fulfillment (freight efficiency, inventory sell through, demand planning) and blending scalable people management with AI implementation into recurring workflows. This role will oversee the design of Clickup workflows, lead a cross-functional team of 10+, and remove points of friction within verticals including demand planning, catalog management, content creation, advertising and reporting. You will get a direct say in shaping how data is used, the cadence the team follows to get work done, and raising the bar for how Ballard House executes for our partners. Reporting directly to the COO, the Head of Amazon Ops also sits on our leadership team and will directly contribute to strategic planning at the company level through collaboration with other department heads. This role does not own: Setting strategic growth priorities for brands, leading account management, setting product page content standards or setting advertising strategy. It also does not own day-to-day warehouse operations. Instead, you’ll focus on building the engine that drives consistent execution across our portfolio. Meet Your Future COO Watch this short video (3 min) to hear about the role and the kind of team we’re building. Responsibilities Accountable for leading team performance across inventory planning, content, advertising, catalog and operations to hit KPIs for core service Lead process improvement across brand management operations and cross-functionally with the warehouse and account management teams Ensure SME team leads (ads, media, catalog, inventory) own and maintain current SOPs and hold them accountable for documentation quality, versioning, and adoption Coordinate with brand managers, inventory planning team and warehousing to ensure product flow is optimal throughout seasonal fluctuations and peak events Define operational reporting requirements, and drive improved data quality and accessibility Identify resource gaps and lead initiatives to expand the team and toolset, including hiring, training, and software implementations Lead recurring operations meetings to track KPIs, remove friction, and drive collaboration across disciplines Help evolve team structure, management systems, communication cadence, and delegation as the department grows from 15 to 30+ people Serve as a core member of the leadership team, pressure-testing ideas against real team capacity and implementation feasibility Travel quarterly to Michigan or other domestic location for leadership team strategic planning and/or team events, with greater frequency in year one Periodic trade show and industry event travel required Qualifications 3–7 years …

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