Hat Steaming & Product Preparation Clerk

This is a detail-oriented role requiring an organized and customer-focused Hat Steaming & Product Preparation Clerk to coordinate client orders, maintain accurate inventory and production records, and provide high-quality communication and administrative support for our specialized hat preparation operation. This position serves as an important point of contact for client Customer Service teams, responding to emails, monitoring orders, providing timely status updates, and ensuring client requests and concerns are addressed accurately and professionally. The Clerk will work closely with warehouse associates, supervisors, and internal stakeholders to coordinate order processing, track production activity, resolve discrepancies, and support the timely completion of client orders. While the primary focus of this position is administrative and client coordination, the Clerk will also be trained to perform hands-on hat steaming, blocking, shaping, and product preparation when production volumes or operational needs require additional support. The ideal candidate has strong organizational and communication skills, takes pride in accuracy and client service, and is comfortable working in a fast-paced warehouse environment. Key Responsibilities Client Communication and Customer Service Serve as a primary point of contact for designated client Customer Service teams regarding order status, product preparation, and related operational inquiries. Monitor and respond to client emails promptly, professionally, and accurately. Provide clear, consistent, and high-quality written communication that reflects Bergen's customer service standards. Research client inquiries by checking order status, inventory records, and production activity before providing responses. Follow up on outstanding orders, pending requests, and unresolved issues to ensure timely resolution. Proactively communicate order delays, discrepancies, quality concerns, and other issues that may affect client expectations. Coordinate with warehouse supervisors, associates, and internal Customer Service Managers to obtain accurate information and resolve client concerns. Maintain organized records of client communications, requests, follow-up actions, and resolutions. Escalate complex client concerns or operational issues to the appropriate supervisor or Customer Service Manager. Demonstrate professionalism, responsiveness, accuracy, and accountability in all client interactions. Order Management and Administrative Responsibilities Receive, review, and process customer orders and product preparation instructions, ensuring accuracy and completeness. Verify item quantities, product codes, SKUs, labels, and special handling instructions before processing merchandise. Monitor open orders and track their progress through receiving, steaming, blocking, inspection, and packaging. Check on order status regularly and coordinate with warehouse personnel to ensure production priorities and client commitments are met. Maintain accurate records of product receipts, preparation status, completed quantities, and inventory movement. Utilize Bergen's Warehouse Management System (CloudX) to record transactions, retrieve order information, and maintain inventory accuracy. Use Microsoft Excel and other applicable systems to track production activity, orders, quantities, discrepancies, and completion status. Identify, investigate, document, and report inventory shortages, quantity discrepancies, damaged merchandise, or incorrect product information. Assist in monitoring inventory levels of packaging materials, labels, boxes, and other supplies required for product preparation. Ensure all order documentation and system records accurately reflect merchandise handled and processed. Prepare routine reports and updates for supervisors, Customer Service Managers, and other internal stakeholders. Warehouse Coordination and Quality Control Coordinate daily priorities with warehouse supervisors and associates …

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