Guest Transportation Driver

AREA15 is an immersive entertainment and retail destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. The Guest Transportation Operator is responsible for providing safe, timely, and courteous transportation for AREA15 guests and team members. As a guest transportation operator, you will ensure a reliable transit experience by operating designated vehicles in accordance with traffic laws and company safety standards. The ideal candidate is safety-conscious, customer-service driven, and thrives in a fast-paced, guest-facing environment. This position plays a vital role in supporting daily operations, special events, and crowd flow throughout the AREA15 district. RESPONSIBILITIES AND DUTIES: Safely operate shuttle or tram vehicles to transport guests and team members to designated locations, ensuring timely and efficient transportation while following all traffic laws and AREA15 safety standards. Perform thorough daily pre-trip and post-trip inspections to ensure vehicle safety and report any mechanical issues or maintenance needs immediately. Maintain vehicle cleanliness, inside and out, to ensure a welcoming, guest-ready experience. Provide excellent customer service by assisting passengers with boarding and exiting, including guests with mobility needs, answering questions, and ensuring a positive experience throughout the ride. Perform daily and other routine inspections and report any maintenance or safety concerns immediately. Troubleshoot minor vehicle issues and follow equipment manuals and safety protocols. Follow all traffic laws, safety protocols, and company policies at all times. Create ART! (AREA15 customer service standards) experience and tell stories about AREA15 and its offering. Communicate regularly with operations and management teams regarding shuttle needs, route updates, delays, vehicle concerns, guest feedback, schedules, and any operational issues. Monitor and address guest safety while the vehicle is in motion, enforce rules and promptly report any safety concerns or incidents. Support transportation needs for special events and peak traffic periods, including route adjustments and crowd control as needed. Accurately document vehicle logs, inspection reports, and incident details as required. Assist with special events, crowd control, and other transportation-related duties as assigned. Demonstrate ART! (AREA15's service standards) in every guest interaction. Adhere to department and company policies and procedures. Maintain a professional, polished appearance in line with AREA15 standards. Work various shifts, including nights, weekends, and holidays. Perform other work-related duties as assigned.

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