Guest Transportation Driver

AREA15 is an immersive entertainment and retail destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Guest Transportation Operator is responsible for providing safe, timely, and courteous transportation for AREA15 guests and team members. As a guest transportation operator, you will ensure a reliable transit experience by operating designated vehicles in accordance with traffic laws and company safety standards. The ideal candidate is safety-conscious, customer-service driven, and thrives in a fast-paced, guest-facing environment. This position plays a vital role in supporting daily operations, special events, and crowd flow throughout the AREA15 district.

RESPONSIBILITIES AND DUTIES:

• Safely operate shuttle or tram vehicles to transport guests and team members to designated locations, ensuring timely and efficient transportation while following all traffic laws and AREA15 safety standards.
• Perform thorough daily pre-trip and post-trip inspections to ensure vehicle safety and report any mechanical issues or maintenance needs immediately.
• Maintain vehicle cleanliness, inside and out, to ensure a welcoming, guest-ready experience.
• Provide excellent customer service by assisting passengers with boarding and exiting, including guests with mobility needs, answering questions, and ensuring a positive experience throughout the ride.
• Perform daily and other routine inspections and report any maintenance or safety concerns immediately.
• Troubleshoot minor vehicle issues and follow equipment manuals and safety protocols.
• Follow all traffic laws, safety protocols, and company policies at all times.
• Create ART! (AREA15 customer service standards) experience and tell stories about AREA15 and its offering.
• Communicate regularly with operations and management teams regarding shuttle needs, route updates, delays, vehicle concerns, guest feedback, schedules, and any operational issues.
• Monitor and address guest safety while the vehicle is in motion, enforce rules and promptly report any safety concerns or incidents.
• Support transportation needs for special events and peak traffic periods, including route adjustments and crowd control as needed.
• Accurately document vehicle logs, inspection reports, and incident details as required.
• Assist with special events, crowd control, and other transportation-related duties as assigned.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.