Guest Services and Operations Pastor - Downtown

Company Description

The mission of Christ’s Church of the Valley is to WIN people to Christ, TRAIN believers to become disciples, and SEND disciples to impact the world. The focus of the Guests Service Team is to make our guests feel welcome, comfortable and appreciated while they are on our campus. As the Guests Services and Operations Pastor, you will be responsible for ensuring appropriate staffing, training, reporting and encouragement takes place within the ministry.  

Job Description

Guest Services 

• Effectively communicate, recruit & develop the Guest Services Teams & leader 
• Recruit, consistently train, and oversee volunteers & coverage for each area 
• Recruit one coach/ lead for any volunteer team larger than 3 and less than 12 
• Cross-train “high capacity” volunteers in multiple areas 
• Oversee leaders & assist them to reach their full potential in their areas including: 
  • HOST team 
  • Greeters 
  • Ushers 
  • New to CCV Tables/Information Tables 
  • Parking lot 
• Meet with direct line to go over goals and initiatives regularly for G.S. ministry. 
• Model a positive, authentic and caring behavior and communicate the vision of CCV 
• Coordinate with the team leaders to ensure adequate staffing to the ministry areas and established baselines 
• Follow up with all contacts/prospective leaders by phone to plug them into serving in the G.S. ministry 
• Make personal contact with all new volunteers and communicate with the Service Leaders they will serve under 
• Ensure the Evacuation Plan is in place within the worship service 
• Input weekly attendance from all services  
• Ensure volunteers have the necessary supplies for their shift 
• Track ministry goals & objectives for the year 
• Track ministry volunteer engagement and encourage Next Steps for all team members 
• Know the “create the plus” model; encourage others and demonstrate on all serve teams. 

Operations 

• Recruit, consistently train, and oversee volunteers & coverage for each area 
• Facility Operations 
• Maintain the use of the campus ensuring the proper doors and access points are open and closed before and after scheduled events, including restrooms. 
• Use the facility schedule to adequately execute room set ups for events including tables and chair configurations, tables skirting, and special needs weekly. 
• Inspect rooms and buildings prior to events and make sure all needs are met including temperature settings, doors and access, room configurations, and last minute needs and details. 
• Develop a formalized cleaning plan for each area of the facilities to support three approaches to cleaning:  A quick pass-by before or during events, after-event cleaning, and scheduling routine deep cleans. 
• Trash management and removal for services and special events. 
• Have regular check-ins with supervisor to go over goals/initiatives for operations on campus. 
• Operate, clean, and maintain equipment according to CCV operating procedures; train and oversee volunteers to keep with those standards   
• Maintain the appearance and cleanliness of each area  
• Meet with and gain professional relationships with all vendors in use on campus. 
• Manage all processes of inventory including product selection, ordering, receiving, storing, and displaying merchandise. 
• Organize all product line displays including books, bibles, cards, apparel, music, gifts, and resource materials. 
• Manage the POS systems and handle money according to CCV procedures. 

Pastoral Care 

• Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and baby dedications 
• Consistently mentor and encourage each team member and volunteers to move to Next Steps. 
• While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed 

Community Relations 

• Develop relationships with key members and organizations within your region (school, leaders, business leaders, city officials, etc.) 
• Encourage relationship between CCV Volunteers and community leaders 
• Encourage members of your team to move through our Next Steps 
• Work with Associate Pastor to help identify potential Neighborhood Group leaders and potential group participants

Qualifications

Character & Chemistry 

• A passion for reaching the lost 
• Personal integrity in all areas of life 
• Must be a participating member of CCV (or moving forward in doing so) 
• Regularly attends worship services with their family 
• Is an active participant in a neighborhood group, a transformation group and is a regular tither 
• Must be able to multitask in order to effectively oversee all areas of this ministry 

Competency 

• Customer Focus – Dedicated to meeting the expectations of internal and external customers. 
• Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately. 
• Drive for Results – Steadfastly pushes self and others for results.  Is action-oriented and displays focus, passion & initiative.  Takes appropriate action when something needs to be done. 
• Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses 

Education & Experience 

• Minimum 2 years of customer service experience 
• Minimum 2 years of leadership experience 
• Experience mentoring or leading others to Christ  
• Able to work a flexible schedule including weekends 
• Experience working in Ministry is preferred but not required 
• Ability to lift a minimum of 50 lbs. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.