Guest Service Representative

Job Overview Join our dynamic team as a Guest Service Representative and become the friendly face that welcomes and assists our valued Hilton Honors guests! In this energetic role, you will deliver exceptional customer service, manage sales transactions, and ensure a positive stay experience. Your enthusiasm and communication skills will help create a lively, engaging environment where guests feel appreciated and inspired to explore our Hotel services and benefits. Whether guiding customers through their stay offering dinning recommendations and local attractions in the beautiful Cottonwood area to enhance their visit, your proactive approach will be key to success. This paid position offers an exciting opportunity to develop while making a meaningful impact on every guest’s day. Duties Greet guests warmly, providing excellent customer service with a positive attitude and professional phone etiquette. Operate PMS (Property management system ) accurately for transactions, including minimum cash handling, credit card transactions and retail math calculations Assist customers with Hilton enrollments, explaining features and benefits of the program. Maintain merchandising standards by stocking shelves, organizing displays, and ensuring the Treat shop remains inviting and well-presented Support inventory management through stocking, inventory checks, and product replenishment Engage with guests answering questions, and guiding customers toward their needs Demonstrate strong communication skills to effectively interact with bilingual guests and team members alike Able to work Am and PM shifts 7am to 3 pm and 3pm to 11 pm Open to learn other duties and shifts but not mandatory such as Night audit shift based on qualifications, in this role the shift diferential will be cover based on worked hours Experience Previous experience in customer service is preferred but not required; enthusiasm and a proactive attitude are essential Supervising experience is a plus, especially if it involved training or mentoring team members in customer interactions. Familiarity with Hotel operations enhances your ability to excel in this role Basic math skills are necessary for cash handling, PMS operations, and basic charges calculations Strong phone etiquette and communication skills are vital for engaging with guests both in person and over the phone Knowledge of PEP is preferred but not required. Preferebly at least 6 months to 1 year experience in front desk duties This role is perfect for energetic individuals who thrive on delivering outstanding service while building valuable retail expertise. If you’re passionate about helping others find what they need and enjoy working in a lively environment, we’d love to hear from you! Pay: $15.00 - $16.00 per hour Benefits: Employee discount Flexible schedule Work Location: In person

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