Ground Transportation Coordinator (Afternoon Shift 4PM-12AM)

Description: Ground Transportation Coordinator – Detroit Metro Airport (DTW) Job Description The Ground Transportation Coordinator plays a critical role in making every guest’s return to Detroit Metropolitan Wayne County Airport (DTW) welcoming, organized and efficient. This position supports shuttle operations for Qwik Park, U.S. Park, Airlines Parking and Park N Go at the McNamara and Evans terminals. As a visible point of contact in the ground transportation area, you will greet travelers, help them identify the correct shuttle, monitor wait times and communicate with dispatch to keep service moving. This role requires someone who can engage with guests, recognize service delays and take initiative in a busy airport environment. This position offers hands-on experience in guest service, transportation coordination and daily operations, providing a foundation for a long-term career in transportation and operations management. Key Responsibilities Guest Service Proactively greet guests and provide a friendly, professional welcome. Ask which parking facility guests are returning to and help them identify the correct shuttle. Use parking tickets and locator slips to confirm the appropriate facility when needed. Provide clear, accurate guidance about shuttle pickup locations and boarding procedures. Remain approachable and attentive, particularly when guests are tired, confused or frustrated after traveling. Thank guests for parking with us and help create a positive final impression of their experience. Shuttle Coordination and Wait-Time Monitoring Monitor guest arrivals and shuttle activity at the assigned terminal, working toward a goal of keeping guest wait times under five minutes. Recognize developing delays and contact the appropriate facility’s dispatch team promptly to request service or communicate additional demand. Provide dispatch with clear information, including the terminal, parking facility, approximate number of waiting guests and observed wait time. Follow up during extended waits and keep guests informed using verified information. Stay aware of guests who are still waiting as shuttles arrive and depart. Communicate service concerns, recurring delays and unresolved issues to management. Airport Safety and Compliance Follow and reinforce applicable Wayne County Airport Authority (WCAA) ground transportation rules and company procedures. Follow instructions from airport ground transportation personnel and communicate relevant direction to dispatch and drivers. Help keep guest waiting and boarding activity organized within designated areas. Remain alert to unsafe conditions, blocked walkways, and other concerns affecting guests or shuttle operations, and report them promptly. Wear the designated company safety vest and name badge at all times while on duty. Parking Facility Identification Recognize each facility’s ticket color and use the appropriate contact number when coordinating service: Park N Go — Green: 734-729-3999 Airlines Parking — Yellow: 1-800-300-9069 U.S. Park — Pink: 1-800-447-7275 Qwik Park — Red: 1-800-844-7275 Requirements: Qualifications and Requirements Friendly, dependable and professional, with a strong commitment to guest service. Able to communicate clearly with travelers, dispatchers, shuttle drivers and airport personnel. Comfortable approaching guests, offering assistance and taking initiative without waiting to be asked. Able to remain calm, courteous and organized during busy periods and service delays. Able to monitor multiple activities, prioritize immediate needs and follow through on requests. Willing to learn and consistently follow airport regulations and company operating procedures. Able to work outdoors year-round in a covered ground transportation area, including exposure to heat, cold and changing weather. Able to meet the standing and walking requirements of an active terminal assignment, with or without reasonable accommoda…

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