Ground Operations Crew Member (Full-Time)

Helicopter Ground Operations Crew Member 

Location: Primarily located at North Kingstown (Quonset State Airport), Rhode Island. However, travel to Farmingdale, NY Airport is required on a regular basis. 

Position Available: Full-Time 

Schedule: The schedule is 5 days on, and 2 days off each week. Note that flight schedules and weather impact daily operations so this schedule can fluctuate as needed.  In general, workdays begin between 04:00-04:30 and end between 14:00-15:00. Note that flight schedules and weather impact daily operations so this schedule can fluctuate as needed. Ground Operators are required to arrive to their shift 1.5 hours prior to first flight of the day (average arrival time is 03:00).

Company Description & Position Summary: 

HeliService USA is proud to be the first and only helicopter operator supporting the development of offshore wind in the United States. We have a proven track record of performance having been ready for our customers on-time and are currently serving all developers and major tier-1 suppliers. HeliService USA is a Veteran owned and operated business, staffed locally, with over fifty percent of our employees having served in the military. HeliService USA has been able to build off their over three decades in operation, supporting offshore wind customers with crew-transfer, hoisting, cargo, and helicopter emergency medical services (HEMS). 

HeliService USA is looking for dynamic personnel to support offshore windfarm construction, operations, and maintenance. Ground operations staff support a fleet of AW-169 helicopters and associated flight operations. They perform loading and unloading of baggage and freight as well as other duties in relation to preparing aircraft for flight. Responsibilities will also include passenger check-in, outdoor ramp operations, aircraft cleaning, daily facility cleaning/general upkeep, security, operations, and commissary duties as required. This position will be locally based at Quonset State Airport (RI). 

Duties & Responsibilities 

• Loading and Unloading Cargo: Managing passenger baggage, freight, and equipment.

• Communication with Flight Crew: Coordinating ground support and relaying important information.

• Safety and Security Compliance: Adhering to aviation regulations and emergency procedures.

• Weather Monitoring: Keeping track of conditions that may affect flight operations.

• Passenger Assistance: Helping with boarding, safety briefings, and special accommodations.

• Record Keeping: Maintaining logs of safety and no cellphone policies for procedures for boarding the helicopter as requested by our customers. 

• Maintain cleanliness in terminal, hangar, and ramp areas.
• Perform passenger check-in duties.
• Handle Passengers’ Personal Protective Equipment (PPE): Cleaning, inspecting & instructing passengers on how to properly don the PPE.
• Pre-Flight Inspections: Conducting routine checks to verify aircraft readiness.
• Other duties as assigned.

Qualifications 

Required: 

• Excellent customer service and verbal communication skills.
• Quick thinking and flexible to ensure task completion.
• Ability to manage several tasks and communications streams at once.
• Exceptional organizational skills. 
• Must be physically able to push/pull/lift, unload, and maneuver heavy luggage and/or equipment in excess of 70 pounds for extended periods of time; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, climbing, balancing, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time in aircraft cargo holds and baggage bins. The employee must have sufficient hearing and vision and ability to safely perform the essential functions of the position.
• Must be able to work in the airport environment, both indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges and conditions may be encountered.
• Must be willing to work a flexible schedule including nights, weekends, and holidays. 
• Must maintain a professional and business-appropriate appearance at all times, adhering to company dress code standards.
• Must be able to read, write, and speak English fluently. 
• Must have reliable transportation to perform essential job functions and frequent travel required for this role. 

Preferred but not Required: 

• Prior experience with aircraft handling.
• Experience with helicopter operations.
• Customer service experience. 

Training/Specific Activities Required 

• Complete annual training as required by company policy and law on an annual basis in a timely manner.
• Read all newsletters and bulletins to remain current on policies, procedures, and developments as well as to meet all company compliance standards.

Measurements of Success 

• Consistently meets company customer satisfaction and safety standards
• Meets all safety standards to achieve zero aircraft mishaps or incidents
• Routinely meets all scheduling demands
• Ability to meet the essential functions outlined in the job description with or without reasonable accommodation

Work Environment & Demands  

Work Modality: In Person (No hybrid or work from home opportunity)

Worker Category: Full-Time

Possible work hazards: Exposure to loud noises, aviation related chemicals, inclement weather, and frequently moving objects at a high velocity. 

Physical Demands: Sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling, keyboarding, speaking. Additional physical demands may be required as these are a general description.  

Other Considerations /Disclaimers 

Job Description Disclaimer: 

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties. 

Equal Employment Opportunity Statement: 

HeliService USA LLC is an Equal Opportunity Employer.  

Work Authorization/Sponsorship: 

Applicants must be legally authorized to work for any employer in the U.S. Currently, we are unable to sponsor or take over sponsorship of an employment Visa.