Grocery Lead

NATURAL HARVEST FOOD CO-OP GROCERY LEAD JOB DESCRIPTION Purpose: To grow sales for our store and to grow meaningful connections in the community while providing prompt, friendly customer service. To select, price, promote and assist customers with purchases of items in the grocery departments. To maintain appropriate levels of stock and minimize product spoilage to help the grocery department meet objectives for sales, margin, inventory turns, labor and customer service. To help with all other aspects of the grocery department, including receiving, stocking, signage, culling. Status: Reports to Grocery Manager Pay Level II - Hourly/Non-Exempt Full-Time 30-40 hours per week NATURAL HARVEST CUSTOMER SERVICE & INTERNAL SERVICE BASICS FOR ALL STAFF: Provide excellent customer service to our shoppers, including greeting customers, smiling and making eye contact. Make the customer’s needs your priority whenever on the sales floor or answering the phone. Help customers find product locations. Accurately answer customer questions about prod­ucts, store policies and co-op ownership. Take initiative to constantly learn about products, product location and policies. Resolve customer complaints in a fair and tactful manner. Assist with placing and picking up special orders. Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership. Answer phones by third ring. Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward yourself and others. Help to create a work environment that is cooperative, fun, productive, and safe, and that focuses on solutions instead of problems. Responsibilities: GROCERY DEPARTMENT STOCKING Ensure displays, refrigerator cases, freezer cases, bulk containers, endcaps and shelves are fully stocked and rotated, following store merchandising guidelines and priorities set by Grocery Manager Ensure all orders are received per store procedures. Assist with coding of invoices, calling for credit and disposing of damaged or culled items. Assist with replenishment buying for all departments per buying guidelines, to meet department sales and margin goals and as directed by the Grocery Manager. Assist with pricing according to department guidelines and ensure that all products have current shelf and sale tags. Ensure and maintain regular sampling schedule Prepack bulk items and slice cheese according to procedures Maintain receiving, storage and display areas in clean, orderly and efficient conditions. Break down boxes for recycling regularly. Take out recycling and trash as needed. Be familiar with backstock storage systems and procedures, and with products in backstock. Follow system to check sell-by dates on an ongoing basis. Handle products close to sell-by dates according to procedure or instructions. Shrink expired product and store or dispose of properly. Be alert to condition of customer areas, ensuring cleanliness and safety for customers and staff at all times PURCHASING Negotiate with suppliers for favorable prices, terms, quality, delivery, etc. Evaluate suppliers and investigate new sources of supply. Be aware of industry trends and changes and use this knowledge to choose appropriate products. Ensure adequate and timely supply of both regular products and promoted products to keep out of stocks to a minimum. Ensure proper receiving of products in accordance with established procedures. Implement best practices for margin and inventory management to meet goals. With Grocery Manager, set sales, margin and inventory turn goals for the grocery departments. Review monthly and quarterly reports, make changes if necessary. Set quarterly SMART goals to achieve department sales and margin goals. Review with Grocery Manager. MERCHANDISING Ensure bins, displays and shelves are fully stocked and rotated, use store merchandising guidelines. Work with Grocery Manager to assess merchandising needs. Ensur…

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