Golf Operations Associate

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary The Golf Operations Associate supports the daily management and operation of the University of Michigan Golf Course and Postma Family Clubhouse. This role focuses on coordinating golf activity, banquets, and special events; executing retail and merchandise operations; managing online store activities; enhancing customer service; and supporting marketing and communications initiatives. Working under the direction of the Golf Operations Manager, this position helps improve operational efficiency, strengthen the customer experience, and support revenue growth while delivering exceptional golf experiences to the University of Michigan community. Responsibilities* Coordinate the planning and execution of golf outings, tournaments, banquets, and special events, including event scheduling, customer communication, event logistics, and day-of coordination. Assist with the development, coordination, and execution of in-house golf tournaments and programming, including Victors at the MacKenzie, student events, and other customer engagement initiatives. Support the Golf Operations Manager in managing daily clubhouse and golf operations, ensuring consistent service standards and efficient execution of operational responsibilities. Oversee the execution of golf shop merchandising, including product displays, inventory organization, receiving, pricing, and seasonal merchandise transitions. Assist with merchandise inventory management, purchasing coordination, sales reporting, and retail initiatives designed to improve the customer experience and maximize revenue opportunities. Administer and expand the UMGC online store, including product listings, order processing, inventory coordination, customer communication, promotional campaigns, and performance tracking. Provide leadership in customer service delivery by reinforcing service expectations, monitoring the guest experience, addressing customer concerns, and identifying opportunities for improvement. Assist with the development and implementation of marketing initiatives, social media content, website updates, email communications, and promotional materials to increase awareness of UMGC programs, services, and events. Coordinate clubhouse operations for football and basketball game days and other non-golf-related university events, including facility preparation, operational logistics, customer service, and coordination with internal and external partners. Support the training, onboarding, supervision, and development of seasonal employees, interns, and student staff to promote consistent operational performance and high-quality customer service. Develop and implement standard operating procedures, training materials, and service accountability measures to improve consistency and operational efficiency. Maintain accurate records and documentation related to event bookings, merchandise inventory, online store transactions, customer communications, sales performance, and other assigned operational activities. Monitor operational performance and identify opportunities to improve processes, enhance customer satisfaction, increase revenue, and support the long-term financial sustainability of UMGC. Collaborate regularly with the Golf Operations Manager, Golf Course Superintendent, General Manager, coaches, and other stakeholders to coordinate facility needs and support departmental objectives. Assist with the planning and execution of facility improvement projects, promotional initiatives, and new revenue-generating programs. Regularly participate in athletic department, facility, and operational meetings; actively engage in collaborative problem-solving with internal partners. Ensure compliance with NCAA and B…

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