Global IFM Transitions Lead

Job Title Global IFM Transitions Lead Job Description Summary Under the direction of the Global IFM and Procurement Transitions Sr. Director, this role is responsible for leading and managing the transition of Integrated Facilities Management (IFM) Services from current suppliers to C&W on a global scale. Job Description Our Core Values Driven: We celebrate determination in pursuit of excellence. Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes. Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions. Visionary: Our continuous quest for improvement is guided by our desire to design a better future. Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry. Responsibilities Develop bespoke IFM transition strategies through analysis of; client contracts, platform resources and RFI receivables adjusting all plan dates and deliverables accordingly. Lead executive level internal and external client meetings to ensure productive discussions and effective decision-making on various IFM deployment variables. Lead key stakeholder team (Platform, EHS, WX and Sustainability) Develop and design presentation materials to effectively communicate key information and insights, transforming complex concepts into clarity. Identify potential risks, implement risk management strategies, and develop mitigation plans to minimize impact. Create and refine process maps and workflows to enhance operational efficiency and clarity. Present content weekly to clients and stakeholders, raising key points and potential risks in a clear and crisp manner. Develop portfolio wide site services matrixes and service level requirements for each location managing large volumes of data with detailed attention. Work with Critical Solutions team to analyze and prioritize client asset and PM data against incumbent’s and make recommendations based on C&W Global Standards. Develop portfolio wide dispatch matrix strategy and prepare files for upload. Partner with recruiting and HR to interview, select, and hire incumbent employees, and new hires Align closely with Finance and Procurement Workstreams to develop go-live tools and training strategies. Perform a series of go-live controls ensuring flawless execution. Perform as trainer and IFM SME for incoming staff developing welcome strategies, act as a POC for questions and hosting training to ensure the incoming team is effectively onboarded. File Management: efficient storage, retrieval, and security of documents. Identify and incorporate opportunities for process improvement: Facilitating process development and program enhancement Job Requirements and Qualifications BA/BSc degree (MBA / advanced degree in business or other applicable, highly desired) General understanding of key occupier service lines, especially facility management, project management, and integrated portfolio management. Strong executive presence and agility. 5+ years of project/program management experience with an emphasis on setting SMART goals and objectives and then managing people, processes, and resources to deliver on time, on budget, and to the required standard/quality, etc. Accomplished people leader, manager, and developer – can demonstrate people and stakeholder management experience as both leader and team member. Strong communication and presentation skills – communicates actively and effectively both orally and in writing, Advanced customer service and management capabilities – able to demonstrate relationship and stakeholder management capability to an advanced level, Self-starting, self-managing, self-teaching with an outcome-orientated disposition – able to work unsupervised according to assigned goals and objectives within the given governance and support framework, Technically …

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