Global Heavy Duty Parts Sales Account Manager

Company Introduction: Rihm Family Companies is looking for a dedicated person to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business: Effective, Efficient, Equity, and Expansion. We look for exceptional candidates who value our mission. BENEFITS WE OFFER: VERY COMPETITIVE PAY! Generous Personal Time Off Plan (PTO) + Holidays Medical, Dental, Prescription & Vision Coverage Health Savings Account (HSA) with Employer Contribution Flexible Spending Account (FSA) 401(k) Savings Plan + Employer Match Employer Paid Basic Term Life and AD&D Coverage Employer Paid Long Term Disability Insurance Short Term Disability Available with Employer Contribution Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) Company Paid Training Employee Assistance Program Company Discounts Position Summary: The Global Heavy-Duty Parts Sales Account Manager is primarily an inside sales role responsible for developing, managing, and growing relationships with international customers purchasing heavy-duty truck parts. The role supports customer development and growth through phone, email, system-based selling, research, prospecting, quoting, order coordination, and ongoing account follow-up. The Global Heavy-Duty Parts Sales Account Manager will identify and research new business opportunities and grow sales and profitability within assigned accounts and markets. The role coordinates with internal teams, suppliers, distributors, and freight forwarders to deliver a high level of customer service. The ideal candidate brings hands-on heavy-duty truck knowledge gained through technician, parts counter, dealership, or distribution experience, along with a proactive, relationship-focused sales approach and an understanding of global order fulfillment and export logistics. This is a base plus commission eligible position. E ssential Job Functions & Responsibilities: Account Development & Sales Growth: Develop and execute account plans to grow heavy-duty parts sales, gross profit, and share of wallet within assigned customers and markets. Research and identify prospective customers, markets, industries, product opportunities, and territories that support profitable growth. Conduct proactive outreach to prospective, inactive, and existing customers through phone, email, and other approved sales channels. Build and maintain a pipeline of prospects, sales opportunities, and quotes. Track the follow-ups and account development activity associated with that pipeline. Customer Relationship Management: Build and maintain strong relationships with international customers, serving as the primary point of contact for parts sales needs. Conduct regular customer follow-up and account reviews to understand needs, resolve issues, retain and reactivate accounts, and identify additional sales opportunities. Provide responsive, professional customer service and take ownership of issues involving availability, pricing, shipping, returns, credits, or order discrepancies, coordinating internally and externally to resolve them promptly. Quoting, Pricing & Order Management: Prepare accurate and timely quotes, confirm product availability, and communicate pricing, lead times, substitutions, and order status to customers. Enter, monitor, and manage customer orders from initial request through invoicing, shipment, delivery, and post-sale follow-up. Follow up on open quotes, pending orders, and customer inquiries to convert opportunities into sales. Global Logistics & Export Coordination: Coordinate with freight forwarders, carriers, customers, and internal teams to support proper packaging, shipping, and delivery of domestic and international orders. Within company procedures, coordinate customer-specific export requirements and ensure export, commercial, and shipping documentation is complete and accurate, including procedures for restricted transactions and international order processing. Product Sourcing & Vendor Coordina…

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