Global Forwarding Agent - Ocean Export
C.H. RobinsonGlobal Forwarding AgentWe're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you.
As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifec
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ycle of their global freight. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process.
We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.
At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 4-5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2-3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.
If this all sounds good, let's talk more about what you'll be working on.
Responsibilities
Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Facilitate Relationships: Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolutionProvide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required Qualifications
High school degree or GED equivalentMinimum of 1 year of Global Forwarding experience, specifically in ocean exports.
Preferred Qualifications
Values a diverse and inclusive work environmentProficient in Microsoft Office Suite of programsExcellent communication, prioritization, and multi-tasking skillsProven track record of strong customer service skills, interacting with customers and being client focusedExcellent follow up with customers and the networkCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven environmentBachelor's degreeIf this sounds like the job for you, let's talk! We can't wait to hear from you!
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation
Range $22.74 - $35.38The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job desc