Global Account Director (Supply Chain Solutions)
Kinaxis Inc.About Kinaxis
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we
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started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
This is a remote position for applicants based in Canada or the US.
About the role
The Global Account Director is responsible for driving business transformation, long-term value, and growth for Kinaxis' largest global enterprise customers. This role leads the development and execution of global account strategies, leveraging deep expertise in SaaS solutions, end-to-end supply chain management, and strategic consulting. The Global Account Director will influence executive stakeholders, manage complex global relationships, orchestrate cross-functional teams, and collaborate closely with Sales on Next-Sell opportunities. This role is responsible for influencing Net Revenue Retention (NRR) and generating Sales Qualified Leads (SQLs) through strategic opportunity identification.
Vacancy Status
This is an existing job vacancy
What you will do
• Orchestrate and lead Kinaxis’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain.
• Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions.
• Lead the cross functional Kinaxis team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives.
• Partner closely with Sales and Renewals teams to create joint account plans, identify and qualify expansion opportunities, and drive growth through SQL generation and conversion.
• Influence NRR performance by driving adoption, enabling retention readiness, and identifying expansion triggers across your portfolio.
• Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth.
• Act as a primary liaison between Kinaxis and the customer’s executive leadership, delivering insight into how Kinaxis solutions can address evolving business challenges.
• Influence and negotiate for roadmap alignment with customers, ensuring that Kinaxis innovations are prioritized to meet strategic business goals.
• Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization.
• Collaborate with customers to define and track customer-specific KPIs and business impact metrics, providing strategic recommendations to support value realization and continued expansion.
• Manage escalatio