Gig Worker Success Manager

Gig Worker Success Manager Employbridge/ EmployGig - Lebanon, IN **Required: Bilingual English/Spanish** Hours: 8am to 5pm Mon- Fri (Some flexibility maybe required) Location: On-site at a large retail distribution center in Lebanon, IN Job Summary The Gig Worker Success Manager is responsible for the day-to-day supervision of Gig Workers to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at local Client facilities where Gig Workers are placed- including training and orientation, coaching, advocacy, payroll administration, assignments management, schedule management, and understanding the worker pool. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors, leaders, local EB team, remote EmployGig team and Gig Workers. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs, works closely with the EmployGig operations team and PLX team to deliver both Gig Worker and Client satisfaction. Your Role & Responsibilities Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent. Delivers client customized new hire orientations Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions Audits onboarding requirements and confirms new hire start requirements are met Deliver a consistent fill rate of 92% or higher Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs Manages daily fill rate, time clock accuracy, communication with Gig workers, EmployGig team and Client Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency Handles worker’s comp claims and documents unemployment Initiates and completes client relationship mapping as needed Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations Conducts employee performance reviews and assigns and ends associate assignments Supports organizational objectives by upholding the integrity of operational infrastructure and ensuring that consistency and quality standards are met Developing and implementing operational procedures and policies Preferred Education, Skills, and Experience Experience in a customer service role responsible for multi-level client communication HR and data management experience Familiarity with a heavy process-oriented environment Able to lead, organize and build effective and diverse teams Must have seasoned critical thinking and problem-solving skills Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis Competencies (Skills & Knowledge You’ll Bring) Ability to communicate with high level managers within the client organization and discuss strategic solutions Act as a consultant to the client regarding job trends, productivity goals, staff planning, and goal assessments Warehouse operations experience (or knowledge of) preferred – to support DC/warehouse operations leaders navigate and adjust to changing inventory demands Strong understanding of technology platforms that support Gig, including the ability to t…

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