Gift Shop Attendant

Job Summary Sweet Memories Gift Shop is more than a retail store—it is part of a compassionate support system for families grieving the loss of a beloved pet. We are seeking a caring, personable, and empathetic Gift Shop Attendant who can warmly welcome visitors, assist families selecting memorial items, and provide exceptional customer service during a sensitive time in their lives. The ideal candidate is someone who genuinely loves people and animals, communicates with kindness and compassion, and can help create a peaceful, supportive environment for families as they pick up their pet's cremated remains and memorial keepsakes. Responsibilities Greet families and visitors with warmth, empathy, and professionalism. Assist clients in selecting memorial products, gifts, keepsakes, and healing-focused items that honor the bond they shared with their pet. Provide compassionate support to families picking up their pet's cremated remains, ensuring they feel welcomed, cared for, and respected. Operate the point-of-sale system accurately, handling cash and credit card transactions. Maintain a clean, organized, and inviting retail environment that reflects the mission and values of Sweet Dreams Memorial Gardens and Sweet Memories Gift Shop. Assist with inventory management, stock replenishment, pricing, and merchandise displays. Answer questions about products, memorial garden offerings, upcoming events, and available resources for grieving pet families. Professionally and compassionately address customer concerns or special requests. Support seasonal promotions, fundraising events, memorial programs, and community activities. Help create a peaceful and uplifting atmosphere where visitors feel comfortable reflecting, remembering, and healing. Qualifications Previous retail, customer service, hospitality, veterinary, funeral service, or grief-support experience is preferred. Strong interpersonal and communication skills with the ability to connect genuinely with people from all walks of life. Compassionate, patient, and emotionally mature when interacting with grieving families. Comfortable discussing memorial products and end-of-life services with sensitivity and professionalism. Excellent organizational skills and attention to detail. Ability to work independently while also contributing positively to a team environment. Basic computer and point-of-sale system experience preferred. Passion for helping people and a love for animals are highly valued. What We're Looking For: We are looking for help on Tuesdays, Thursdays and weekends. The right person for this role is not simply a salesperson. They are someone who can offer a smile, a listening ear, and a kind presence during a difficult moment in a family's life. They understand that every item in our shop represents a cherished memory, and they take pride in helping families find meaningful ways to honor and remember their beloved companions. Pay: $15.00 - $18.00 per hour Expected hours: 15.0 – 20.0 per week Benefits: 401(k) 401(k) matching Flexible schedule Work Location: In person

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