Genesee Transportation Specialist (Full Time)

Genesee Transportation Specialist Reports To: Regional Manager, Genesee Compensation: $21.25 per hour Work Schedule: Monday to Friday 10:15 am- 6:45 pm Make an Impact at RTS At RTS, we connect our community to the people, places, and opportunities that matter most. We're looking for a collaborative, solutions-oriented leader to help improve how our organization operates. If you enjoy leading projects, streamlining processes, and driving meaningful change, this is an opportunity to make a lasting impact while growing your career. Why Join RTS? Staying Healthy Medical, Dental & Vision Insurance Flexible Spending Account (FSA) Feeling Secure Pension Plan NYS Deferred Compensation Plan Life, Disability & Supplemental Insurance Work-Life Balance 17 days of PTO upon hire Paid Holidays Employee Assistance Program Wellness Program Culture & Inclusion Council Public Service Loan Forgiveness (PSLF) Employee Discounts & More About the Role The Transportation Specialist is responsible for providing administrative and clerical support at his/her regional subsidiary, which includes answering telephones, scheduling customers for service, dispatching Bus Operators and communicating with customers on expected arrival times or other real-time requests, inputting operational data, maintaining operational and government-regulated records, preparing monthly reports of financial and performance data, and processing invoices and payments. What You'll Do Answer telephone calls from customers, account holders, and employees on the multi-line telephone; respond to callers' requests, questions, and/or complaints or refer callers to supervisor. Provide customer service by explaining available service and fare structure, identifying pick-up and drop-off locations, and promptly addressing complaints and requests. Schedule Dial-A-Rides, Medicaid rides, and/or other 'specialized service' rides; maintain accurate records of scheduled services and ridership; prepare/type Bus Operator schedules. Serve as a dispatcher for Bus Operators; assist Bus Operators with service delivery as needed. Reconcile Bus Operator schedules, manifests, and fares; calculate totals and prepare daily deposits and reports; maintain accurate records. Manage Medicaid ridership, ensuring compliance with government regulations, verifying rider eligibility, scheduling, and attesting to rides, monitoring cancellations and additions, maintaining records, processing invoices, and securing payment. Process incoming and outgoing mail. File documents and maintain operational records in compliance with government regulations and operational needs. Compile data and prepare reports and other documentation on a regular or ad hoc basis, including dispatch logs, mileage reports, fuel usage and expense reports, sales and revenue reports, maintenance schedules, department performance indicator reports, ridership reports, and Trip Scoring Index reports. Maintain customer surveys. Prepare invoices and payments; maintain Accounts Receivable and Accounts Payable records; manage petty cash; prepare documentation and reports for the Finance Department on a regular or ad hoc basis. Maintain inventory of office supplies. Maintain orders for employee uniforms. Prepare and issue DSS bus passes. ADDITIONAL RESPONSIBILITIES: Provide coverage and support for other positions as needed. Other duties as assigned. What We're Looking For Required Qualifications High School Diploma or GED. At least 2 years' experience working in an office. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Knowledge, Skills & Abilities Ability to perform a variety of routine duties involving the use of procedures and the application of clearly prescribed standard practice where the employee could make minor decisions and use some judgment. Ability to work from objectives defined by supervisor or by explicit procedures and rules. Proceeds alon…

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