General Manager - Warehouse Operations, Life Science Division

The General Manager is responsible for upholding rigorous EH&S standards, exceptional customer service, cGMP compliance, quality, operational efficiency, and profitability by overseeing all functions within the multi-client pharmaceutical-grade logistics facility. This includes comprehensive leadership of warehouse operations, cold-chain management, receiving, storage, order fulfillment, quality assurance, distribution, and site support functions. A central responsibility of the General Manager is to uphold a culture where safety and quality is embedded in every process, and where operational discipline and documentation integrity are non-negotiable. The primary objective of the General Manager is to ensure that all pharmaceutical products and raw materials are received, stored, handled, and shipped in strict accordance with domestic and international regulatory agency and client-specific quality and regulatory requirements. This includes maintaining temperature integrity, ensuring accurate order fulfillment, executing all warehouse processes without deviation, and safeguarding product integrity at every step. The General Manager must ensure all activities meet client specifications and corporate targets for productivity, efficiency, and compliance. The General Manager partners closely with executive leadership to establish annual operational goals, budgetary plans, quality objectives, client service metrics, and continuous improvement initiatives. The role is accountable for enforcing and monitoring policies related to cGMP/GDP quality systems, EHS, security, facility engineering, and employee training, ensuring the site is always prepared for regulatory inspections and client audits. A key responsibility for this role is the effective development of personnel across all departments. The General Manager ensures that employees are trained, qualified, and performing to high standards of accuracy, compliance, and professionalism. This includes fostering a culture of ownership, continuous improvement, documentation integrity, and proactive issue identification. The General Manager is ultimately responsible for the delivery of all operational commitments for the clients supported at the facility. This includes meeting service-level expectations for storage, picking, packing, labeling, kitting, cold-chain distribution, and inventory control, while upholding the stringent quality and regulatory standards required for handling pharmaceutical and life sciences products. Key Outcomes Expected A fully compliant, inspection-ready pharmaceutical logistics operation that consistently meets FDA, EU GDP, DSCSA, TSA, Homeland Security, and client-specific regulatory expectations. Flawless operational execution in receiving, storage, cold-chain management, order fulfillment, labeling, kitting, and distribution, ensuring zero product-integrity failures and strict adherence to documentation and cGMP/GDP requirements. Effective leadership across all building departments, including operations, quality, engineering, customer service, and support functions—ensuring alignment, communication flow, and accountability. Strong multi-client management performance, successfully balancing the needs, workflows, and compliance expectations of multiple pharmaceutical and life sciences customers housed within the facility. Full implementation and enforcement of all safety, quality, and security policies, including those required by TSA, Homeland Security, corporate standards, and client programs—resulting in consistently successful audits and inspections. Reliable adherence to budget expectations and financial discipline, including labor planning, capacity planning, operational cost control, and facility budget management at all levels. Consistent achievement of operational KPIs and benchmark metrics, including quality performance, inventory accuracy, temperature-excursion prevention, productivity, throughput, workforce turnover, and safety incident…

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