General Manager - Site Operations
QuinceABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world's finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren't interested in replicating how others do retail. We're building a better way – at a speed and scale unlike anything that's been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you're someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE: Site Leader, Warehouse As the Site Leader, Warehouse at Quince.com, you will play a pivotal role in overseeing our fulfillment center operations, driving performance while fostering a positive and safe work environment within a rapidly growing business and a 100,000 square foot facility. Leading a dynamic team that includes two Operations Managers, two Area Managers, and up to 1,000 hourly Associates, you'll be responsible for budget management, people development, and achieving operational objectives. You will oversee daily operations, lead continuous improvement initiatives, and ensure exceptional customer satisfaction. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture. Responsibilities Lead and manage all aspects of site operations, including performance, quality, safety, and customer experience across inbound receiving, inventory management, and outbound fulfillment departments. Foster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives that optimize throughput and accuracy. Set performance goals for your team, provide coaching and feedback, and ensure alignment with company objectives and network KPIs. Manage performance KPIs including on-time dispatch, inventory accuracy, labor productivity, and shrink, identifying and tracking key metrics to enhance operational efficiency. Use data-driven insights and analytics to identify areas for improvement, optimize picking and packing operations, and implement strategies to increase throughput while maintaining quality standards. Ensure all safe…