General Manager | Sales / Operations Manager
WellBiz BrandsOverview
Want growth opportunities in the beauty / cosmetology industry? Drybar Shops® is looking for a sales manager / operations manager to oversee salon operations. At Drybar®, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.
Drybar Shops® Manager Benefits:
- Competitive pay and bonus structure
- Medical Insurance
- Paid Time Off (PTO)
- Free and discounted services
Manager Qualifications
- Experience in management including but not limited to experience as a sales manager, operations manager, and/or general salon manager.
- Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
- Implement structure, policies, and procedures.
- Customer Service oriented
- Ability to identify and problem solve, set expectations, goals, and delegate
- Strong verbal and written communications skills
- Possess strong interpersonal skills to communicate with confidence
- Must be an excellent organizer and problem solver with strong project management skills
- Must be able to work flexible days and hours; including nights, weekends, and holidays
- Competent trainer and motivator
- MindBody Software experience a plus
- Cosmetology license / hair stylist experience a plus
Apply today to see if the Drybar Shops® brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!
Responsibilities
- Own responsibility for achieving sales targets, and controlling expenses
- Monitor key performance metrics (e.g., average ticket, client retention, retail per service, labor %)
- Identify opportunities for growth, process improvement, and operational excellence
- Report weekly KPIs and provide analysis and recommendations to leadership
- Manage Inventory - control and accuracy in reporting
- Understand loss prevention for audit purposes and the protection of shop assets
- Partner with leadership to source, interview, and hire top talent
- Collaborate with the Regional Manager for onboarding and ongoing training to ensure skill development and brand consistency.
- Conduct performance reviews and implement performance improvement plans as needed
- Cultivate a bench of future leaders through mentorship and cross-training
- Continuously meet with the Regional Educator for stylist training needs.
- Foster a positive, inclusive, and high-energy work culture
- Conduct regular staff meetings and one-on-ones to align teams with goals
- Drive employee engagement, retention, and accountability
- Resolve team member relations and customer issues, ensuring the brand is protected against liability
- Exhibit superior organization and problem solving competency with strong project management skills.
- Ability to function well in a high-paced and at times stressful environment.
- Oversee all shop operations—marketing, inventory, staffing, maintenance, and team training—collaborating closely with the Regional Manager & Regional Educator
- Responsible for driving overall membership growth, retention, and attrition percentage.
- Managing Booker and team scheduling, as appropriate.
Qualifications
• 2+ years of management experience, preferably in the salon, beauty, retail, or hospitality industry
• Proven success in leading teams, achieving sales goals, and managing operations
• Strong interpersonal, coaching, and conflict resolution skills
• Ability to work a flexible schedule, including weekends, holidays, and peak times
• Proficiency with scheduling tools, POS systems, and reporting dashboards
• Ability to stand, walk, bend, and lift up to 15 lbs.