General Manager - Restaurant

Dairy Queen – Gardner Location Position Overview The General Manager (GM) / Operations Manager at Dairy Queen – Gardner is responsible for overseeing the restaurant’s daily operations, ensuring exceptional customer service, maintaining food quality and safety standards, managing staff performance, and achieving sales and profitability targets. The ideal candidate is a hands-on leader with strong restaurant management experience who can build a high-performing team, maintain operational excellence, and ensure compliance with Dairy Queen brand standards and company policies. Key Responsibilities 1. Restaurant Operations Management Oversee all daily restaurant operations, including opening, closing, food preparation, order fulfillment, and service delivery. Ensure smooth restaurant operations during peak and off-peak hours. Maintain cleanliness, organization, and operational readiness throughout the restaurant. Ensure compliance with Dairy Queen operating procedures, brand standards, and company policies. Monitor equipment functionality and coordinate maintenance or repairs when required. 2. Team Leadership and Staff Management Recruit, train, coach, and supervise restaurant employees, shift leaders, and assistant managers. Prepare and manage staff schedules according to business needs and labor budgets. Monitor employee attendance, punctuality, productivity, and performance. Conduct team meetings, performance reviews, and ongoing training sessions. Foster a positive, accountable, and customer-focused work environment. 3. Customer Service and Guest Satisfaction Ensure customers receive prompt, friendly, and professional service. Address customer complaints and resolve service issues effectively. Monitor customer feedback and implement improvements to enhance the guest experience. Ensure order accuracy, food presentation, and service speed meet brand expectations. 4. Sales and Financial Performance Drive restaurant sales through effective team management, upselling, and promotional execution. Monitor daily sales, revenue trends, and key performance indicators (KPIs). Manage labor costs, food costs, inventory expenses, and other controllable operating costs. Review sales and expense reports to identify opportunities for improved profitability. Minimize waste, prevent inventory loss, and maintain proper cash-handling procedures. 5. Food Safety and Quality Control Ensure all food and beverage products meet Dairy Queen quality and preparation standards. Maintain compliance with applicable local and state food safety regulations. Monitor food storage, temperature controls, product freshness, sanitation, and personal hygiene. Ensure employees follow proper cleaning, sanitizing, and food-handling procedures. Maintain readiness for health inspections, brand audits, and internal quality assessments. 6. Inventory and Supply Chain Management Monitor inventory levels and ensure timely ordering of food, beverages, packaging, and supplies. Conduct regular inventory counts and investigate discrepancies. Implement effective stock rotation and waste-reduction procedures. Coordinate with suppliers and management to address shortages and delivery issues. 7. Reporting and Administrative Responsibilities Prepare and review daily sales, labor, inventory, and operational reports. Maintain accurate employee schedules, attendance records, and operational documentation. Monitor restaurant KPIs and provide regular performance updates to senior management. Ensure compliance with employment requirements, company procedures, and documentation standards. Required Qualifications Minimum 3–5 years of experience in restaurant or quick-service restaurant (QSR) management. Previous experience as a General Manager, Restaurant Manager, or Operations Manager is preferred. Proven ability to lead teams, manage restaurant operations, and achieve financial targets. Strong knowledge of food safety, inventory control, labor scheduling, and cost manage…

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