General Manager I
CEVA LogisticsPay Range: $98,538 - $123, 172
Location: 1564 Innovation Blvd., Clayton, IN 46118
YOUR ROLE
Accountable for managing all aspects of a high-volume Multi-Client logistics operation. Ensure consistent high level service quality and customer satisfaction, profitable, cost-efficient operations and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other r
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egulatory guidelines. Models and acts in accordance with our guiding principles and core values.
WHAT ARE YOU GOING TO DO?
• Coordinate and provide direction for customer service efforts from all station departments. Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customer’s needs. Daily communications with the customer to discuss service needs and potential problems.
• Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customers.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Oversee operations management within the company guidelines.
• Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.
• Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.
• Encourage use of Performance Management system in all facets of the operation. Maintain the contracts quality performance objectives through the continuous improvement processes.
• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Utilize Performance Management projects to guide managerial staff to monitor and control costs on a weekly basis.
• Daily administration of contract, including preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility.
• Negotiate and enforce collective bargaining agreement where applicable.
• Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
Education and Experience:
• Bachelor’s Degree in Business, Logistics, 3PL or Transportation. Master’s Degree preferred.
• Minimum ten years relevant experience.
• Expertise in operations and business management.
• Experience managing big box retail operations
• 3PL Industry experience
Skills:
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• In depth, experience-based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing people
Characteristics:
• Exceptional planning, time management, collaboration, decision making and organization skills
• Evident business acumen in managing multi-site organization, P&L Management, budgeting and forecasting and operational planning and problem solving.
• Ability to analyze complex problems and develop appropriate solutions.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k