General Manager

Company: Kurtz Collection Role: General Manager Location: Wilmington, DE At Kurtz Collection, we believe a beautiful home starts from the ground up. For 40 years, our family business has served Wilmington as the premier source for handmade rugs, furniture, and design, and our national wholesale division brings our handmade rugs to retailers across the country. Now we’re looking for a General Manager to help lead our next chapter of growth with a focus on design services. You care about great customer experiences, build strong teams, and keep everything from the showroom to the back office running smoothly. If you’re a hands-on leader who likes getting the details right and helping people grow, we’d love to meet you. Position Overview Kurtz Collection is seeking an experienced and dedicated General Manager to oversee company operations and lead a team of 10. Reporting directly to the owner, you’ll maintain company policies and procedures, build a comfortable and inclusive work environment, and drive retail sales success across inventory, marketing, store operations, and sales management. A key part of this role is growing our interior design business. You’ll work closely with ownership to develop sales forecasts, track performance against company targets, and keep every department working together smoothly. Key Responsibilities Sales & Marketing Leadership Manage retail sales and marketing strategies, including oversight of personnel, systems, pricing, photography, and marketing plans. Direct and oversee the execution of the social media strategy to maintain a vibrant, current, and impactful brand presence. Manage merchandising and visual displays in our retail store space and online, aligning displays with seasonal focuses and sales targets. Sales, Design & Team Development Partner with ownership to grow design services, including staffing, client experience, and project coordination. Provide ongoing product, process, and sales training for the retail sales team. Implement strategic initiatives to support sales staff in reaching sales goals. Track, analyze, and report sales performance against budget and targets. Inventory, Product Quality & Facilities Operations Oversee Kurtz Collection inventory to maintain alignment with market targets and established value limits. Monitor inventory flow, including turnover, restocking, clearance, and organization. Perform product inspections, receive and inspect shipments, conduct quality control for new products, and handle vendor claims. Oversee facility and equipment upkeep, including managing building and vehicle maintenance. Supervise warehouse management, holding staff accountable for daily operational deliverables, organization, cleanliness, and supply levels. Coordinate domestic furniture freight shipments, including paperwork, scheduling, special projects, and large installations. Manage the end-of-year inventory process. General Operations & Administration Execute operational tactics aligned with the company’s strategic vision provided by ownership. Plan and oversee the annual store calendar, sale dates, and seasonal updates. Maintain customer management processes. Coordinate team-building events. Maintain training manuals. Human Resources & Personnel Management Oversee recruiting, hiring, onboarding, annual reviews, offboarding, and performance management. Create and maintain employee staffing schedules, including part-time coverage. Compile and prepare time records for payroll processing and track employee PTO. Financial Administration Manage financial administration, including paying bills, processing and reviewing vendor invoices, and weekly review and approval of accounts payable and month-end reporting. Key Qualifications & Core Competencies 5+ years of experience in general management, retail management, or sales leadership, including managing a team. Strong background in inventory management, product quality control, logistics, and visu…

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